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Customer Service & Support

Customer Service guru offering 10+ years of customer service experience seeking a challenging position that allows me to utilize my natural customer service skills and expertise!

- Manage new and existing accounts and support customers’ needs, to include: processing price quotes, orders and shipping coordination, inventory reports and other various customer inquiries. 
- Communicate with a positive customer service attitude 
- Provide knowledgeable answers to questions about their order status 
- Work with internal departments to meet customers’ needs 
- Keep both Inside and Outside Sales Representatives informed of important account updates/information
- Ability to adapt to changes and updates within the department
- TCX Dealer Liaison – main point of contact for purchases offering warranties and handle questions regarding TCX
- Maintain dealer awareness on products, promotions, and events pertinent to brand initiatives
- Heavy data entry and account management
- Knowledge of SAP

- Provide quality customer service and customer care in support for Milgard customer base
- Daily contact with Milgard Dealers and Outside Sales assisting with daily tasks which awarded me Employee of the Month, Quarter, Year and Service Representative for 2016
- Process and review warranty service requests in a timely fashion
- Communicate professionally with Milgard external customers via phone and internal customers via walk ins regarding product and business issues
- Support the customer service process by working extensively with Outside Sales Representatives, Production personnel, and Scheduling.
- Heavy data entry and account management – Knowledge of HFA and Sales Force

Lead Service Coordinator

- Provide exceptional customer service to new & existing customers
- Process incoming Service Calls via; Phone/Fax/Email
- Daily contact with customers including Technicians, Dispatchers, and Parts Department to ensure on time repairs
- Dispatch technicians; prepare schedules
- Provide administrative support throughout the company
- Heavy data entry and account management
- Knowledge of PBS system

Customer Service Representative

- Provide excellent customer service; make a point to remember each customer and build positive rapport
- Process incoming Purchase Orders via; Phone/Fax/Email
- Continued support throughout order; initial contact, shipping confirmation; quality assurance
- Daily contact with customers including Carriers, Distributors, and Warehouse facilities to ensure on time deliveries
- Daily interaction with internal areas; Sales Team, Transportation, Production Department, Inventory Control, and Accounting – which awarded me Employee of the Month in 2012
- Daily Shipping Notifications
- Heavy data enter and account management
- Accounts receivable
- Provide administrative support throughout the company
- Backup Receptionist as needed
- Answer busy multi-line phone system; Make announcements using PA system
- Knowledge of MAS200 system
- Awarded Employee of the Month for 2012

Find out detailed information about Jena DeMonica, Customer Service  in Riverside, CA

Jena DeMonica: Customer Service in Riverside, CA

Jena DeMonica