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Business Solutions Manager

Top Management

I have 22 years of ski resort industry experience. I am looking to gain experiences in other outdoor industries.

Oversee product management and set up for all LOB's using RTP|One software suite.  This includes; tickets, passes, rental/demo, ski school, food & beverage, and retail.

Reconcile all trip billings
Pay bills, fulfill check requests
Manage Annual fund contributions
Assist with planning fundraising events, organize awards ceremonies for races

Bookkeeper/Ski Team Coordinator

Conduct onsite and remote training sessions with external customers on multiple function sets of the RTP software
Conduct internal training sessions for other employees on different function sets of RTP software
Create internal and external documentation and online training sessions
Travel to resorts for onsite training and implementations
Specialization in Ticketing, Season Pass, Access Control, Rental Shop configuration and Retail software implementations

Implementation Specialist

Product set up for 6 resorts using the RTP 5.5 software suite.

Product Manager

RPOS Application Specialist

Product set up in RTP for 6 resorts, 3 in the East, 3 in the West
Assist in the design of paper ticket stock and season pass card stock
Create ticket and season pass layouts in RTP and Photoshop
Facilitate the implementation of new marketing programs in RTP
Set up and implementation of the online stores for season passes, daily tickets, lesson and rental reservations
Assist in creating fulfillment processes for online reservations
Oversee work order system, assign tasks to myself and other team members
Ticket/

Pass Manager

Responsible for 30+ coed students for a 5 month period
Assign weekly chores, kitchen crew
Supervise 2 hour evening study hall
Coordinate/schedule vans for races 
Provide transportation for students to appointments, airport as well as other tasks.

Houseparent

Manage operations of ticket/season pass office, create and manage department budget
Generate reports for skier day count and marketing analysis
Determine prices for upcoming season
Hire, train and manage 10 - 15 employees for seasonal work
Program ticketing and season pass systems
Assist marketing with the implementation of new products in the ticketing and season pass systems

Ticket/; Oversee daily operations of ticket/season pass office and information desk
Hire and manage 10 - 15 employees for seasonal work
Accountable for $250,000 - $500,000 in revenue per week
Generate reports for skier day count
Assist in establishing ticket pricing 
Deal with guest questions and concerns on a daily basis

Pass Supervisor

Assist in daily operations of the Ticket/Season Pass office
Review daily cash outs of $5000 - $20,ooo and run reports
Assist in the hiring of 15 employees for seasonal work 
Assume position as manager to cover days off

Ticket Foreman

Responsible for $500 bank 
Sold tickets and assisted guests with questions and issues
Completed cash out at the end of the day

Ticket Seller

Find out detailed information about Jenn Baker, Business Solutions Manager in Truckee, CA

Jenn Baker: Business Solutions Manager in Truckee, CA

Jenn Baker

Keene State College

University of Phoenix