Jenn Baker: Business Solutions Manager in Truckee, CA

Oversee product management and set up for all LOB's using RTP|One software suite. This includes; tickets, passes, rental/demo, ski school, food & beverage, and retail.

Reconcile all trip billings Pay bills, fulfill check requests Manage Annual fund contributions Assist with planning fundraising events, organize awards ceremonies for races

Conduct onsite and remote training sessions with external customers on multiple function sets of the RTP software Conduct internal training sessions for other employees on different function sets of RTP software Create internal and external documentation and online training sessions Travel to resorts for onsite training and implementations Specialization in Ticketing, Season Pass, Access Control, Rental Shop configuration and Retail software implementations

Product set up for 6 resorts using the RTP 5.5 software suite.

Product set up in RTP for 6 resorts, 3 in the East, 3 in the West Assist in the design of paper ticket stock and season pass card stock Create ticket and season pass layouts in RTP and Photoshop Facilitate the implementation of new marketing programs in RTP Set up and implementation of the online stores for season passes, daily tickets, lesson and rental reservations Assist in creating fulfillment processes for online reservations Oversee work order system, assign tasks to myself and other team members Ticket/

Responsible for 30+ coed students for a 5 month period Assign weekly chores, kitchen crew Supervise 2 hour evening study hall Coordinate/schedule vans for races Provide transportation for students to appointments, airport as well as other tasks.

Manage operations of ticket/season pass office, create and manage department budget Generate reports for skier day count and marketing analysis Determine prices for upcoming season Hire, train and manage 10 - 15 employees for seasonal work Program ticketing and season pass systems Assist marketing with the implementation of new products in the ticketing and season pass systems Ticket/; Oversee daily operations of ticket/season pass office and information desk Hire and manage 10 - 15 employees for seasonal work Accountable for $250,000 - $500,000 in revenue per week Generate reports for skier day count Assist in establishing ticket pricing Deal with guest questions and concerns on a daily basis

Assist in daily operations of the Ticket/Season Pass office Review daily cash outs of $5000 - $20,ooo and run reports Assist in the hiring of 15 employees for seasonal work Assume position as manager to cover days off

Responsible for $500 bank Sold tickets and assisted guests with questions and issues Completed cash out at the end of the day