Jenna Konovalov: in Seal Beach , CA

Successfully opened a brand new multi-million dollar Sephora location. Trains and mentors new associates on visual merchandising. Answers customers’ questions and addresses problems and complaints in person and via phone. Maintains visually appealing and effective displays for the entire store. Collaborates with other associates to give exceptional service throughout the entire shopping and purchasing experience. Balances the needs of multiple customers simultaneously in a fast-paced retail environment. Plans events and executes said events for the store.

Managed operational functions of the store. Improved sales by effectively guest servicing each client. Updating brands with new fixtures and signage when new products arrive. Addressed customer inquiries and resolved complaints Collaborated with management to make decisions about staff promotions and demotions. Reorganized the sales floor to meet company demands. Managed payroll efficiently and scheduled associates. Trained staff to deliver outstanding customer service.