Bike

Lifestyle

Moto & Powersports

Outdoor

Skate

Snow

Surf

Wake

Minimalism

Climbing

Cycling

Hiking

Motorcycles

Indie music

Outdoors

Bouldering

Sustainability

Eco-friendly design

Gluten-free

Scooters

IT Helpdesk Engineer

IT & Technology

I perform remote monitoring, maintenance and problem identification and resolution activities for our clients. I provide technology services including workstations, servers, printers, networks, and vendor specific hardware and software. 

Additionally, I provide a superior Client experience, take ownership of my clients’ technical environment and make recommendations for improvements.

Computer Solutions Group :: Los Angeles, CA
Helpdesk Engineer Level 1
Managed service provider for small to medium sized businesses (5- 200 workstations/business). I provide problem identification and resolutions for services including workstations, servers, printers, networks, and vendor specific hardware and software.
• Consistently ranked as one of the top 3 engineers (out of 10) for monthly Nilear “Score My Team” Contests, which is based on real time ticketing, invoice accuracy, billable hours and documentation • Routinely leads in the rankings for closing the most tickets per day and updating/creating documentation items
• Default backup service coordinator/dispatcher while still working on helpdesk tickets when this employee is out

Managed service provider for 40+ small business clients (5- 70 workstations/business) including: schools, law firms, property management firms, hotels, & restaurants.
• Regularly travelled onsite to clients for service calls
• Go to person for Mac/Apple related issues
• Completed an average of 5-10 helpdesk tickets per day remotely, while simultaneously working on long-term projects
• Single-handedly overhauled documentation of client configuration notes in a central, organized database
• Composed weekly blog posts for the company website

Desktop Support Analyst

T Assistant/Multimedia Designer/Social Media Manager
I wore many hats at this position and built a solid foundation on how to research efficiently to find solutions to solve any type of problem. • Highly trusted by the CEO/Founder to manage confidential information and fix any problem that occurred on her computers
• Designed graphics and images used on client websites
• Created original social media posts to drive sales for the LYM brand and clients
• In charge of designing presentation slides used in LYM’s online video training modules

IT Assistant/Multimedia Designer/Social Media Manager

Find out detailed information about Jennifer Tso, IT Helpdesk Engineer in Manhattan Beach, CA

Jennifer Tso: IT Helpdesk Engineer in Manhattan Beach, CA

Jennifer Tso: IT Helpdesk Engineer in Manhattan Beach, CA

Jennifer Tso

University of Southern California