Jennifer Zepeda: Founder in Lomita, CA

Marketing: ?• Establishes and maintains digital marketing and sales directives for search engine marketing and optimization, social media marketing, email marketing, and online content, including designing and implementing art and graphic designs. Production: • Establishes and maintains business relationships with vendors. • Sources and buys materials, keeping in mind current market trends and client preferences. • Designs and creates unique ready to wear garments. • Develops and executes efficient Quality Assurance and Production plans based on business demands. Operations: • Directly responsible for shipping schedule for all incoming orders. • Over sees all shipping and receiving procedures, including returns and exchanges. Sales: • Communicates with clients and merchants to improve and develop business relationships. • Manages online sales, product distribution and E-mail correspondence. • Developed and maintained relationships with prominent celebrity stylists thereby ???increasing brand awareness and visibility.

Quality Assurance: LUCRAZON GROUP ??• Compiled reports on individual’s performance in regards to the quality of service provided according to established guidelines. • Developed quality assurance guidelines based on business needs. • Monitored live and pre-recorded calls for quality assurance purposes. • Collaborated with Department Trainer to plan, implement, and manage a structured training and development program. Management: • Partnered with Technical Support Manager to implement all HR policies and procedures at the Technical Support Office including managing labor schedules. • Trained new hires on E-commerce, Merchant Services, Brand Partner Memberships and Five 9 Telephone System. • Responsible for resolving all escalated customer service situations. • Supervised a Call Center of 30 plus employees. Customer Service: • Provided IT support for customers via telephone and email correspondence. • Built relationships with new customers and maintained relationships with existing customers. • Assisted customers with their Merchant Services Account and Ecommerce Websites. • Spearheaded the 2014 Customer Service Strategic policies and procedures with a