Jenny Higgs: in Long Beach, CA

• Oversaw access control, ingress/egress routes, mobility assistance plans, seating area management and detailed circulation area contingency plans. • Lead on the World Games Los Angeles 2015 Spectator Guide • Managed Spectator Services at USC Hub that included 5 venues; Aquatics, Athletics, Basketball, Festival and the Healthy Athletes program • Assisted in the managing of Spectator Services during Opening and Closing Ceremonies. • Planned, managed and implemented a high level of customer service to all spectators of the Games • Managed all spectator web content with proficient understanding of the CMS program • Recruited, trained, and managed paid staff and volunteers with knowledgeable background of Salesforce • Liaison and contact for on-site contract security at across 3 sport venues and 2 non-sport venues • Developed and implemented access control training plans for volunteer workforce • Supported in the arrival and departure of over 6,000 delegation members

• Coordinated and organized National Team training camps domestically and internationally • Oversaw and maintained a major budget for each training camp facilitated • Primary contact and liaison for U.S. National Teams with onsite hospitality and logistics • Communicated effectively with international groups to create successful events • Managed both player and staff members itineraries including international travel and day to day scheduling

• Lead support for Tiger Jam auction package solicitation, organization and event preparation • Assisted in securing over $400,000 in auction item revenue • Planned, Coordinated and Executed Executive Women’s Day at the AT&T National • Liaison for Celebrity Pro-Am at the Northwestern Mutual World Challenge • Tracked distribution and delivery of all credentials for World Challenge tournament • Executed details of contractual agreements and internal ticket requests • Provided reports on contract fulfillment, sales reports and box office reports

• Helped facilitate the execution of partnership contracts through game day events • Aided broadcast affidavits on a weekly basis • Maintained key sponsorships through guest service and customer interaction • Assisted and facilitated player appearances

• Aided and Shot weekly video for the online website and YouTube channel • Set up and maintained Livestrong stadium for up to 19,000 people • Shot game day video footage and post-game interviews

• Prepared facilities and guest services for game day operations for up to 72,000 spectators • Assisted with the hospitality of game day officials and visiting teams • Assembled and distributed credentials to Arkansas Athletic Department • Managed the welfare and communication with a large group of volunteers

• Responsible for processing donation requests, responding to and fulfilling approved requests • Coordinated mascot appearances, scheduling and invoicing • Assisted with complimentary ticket programs which oversaw distribution of over 20,000 tickets

• Corresponded with media to provide game statistics • Wrote and published multiple feature articles for game day programs • Directed media to athletes interviews on a weekly basis