Jesse Millgate: Client Relations & Service/Install Director in Layton, UT

Facilitate customer retention by building a strong relationship and providing customers with an excellent experience. • Encourage continuous improvement through measurements and involvement, ensuring that customers' needs are met, appropriately. • Maintain an appointment schedule and effectively utilize CRM software.

Directed and lead completely new sign shop department/team in all aspects sign related including design, sales, marketing and development. • Took a declining operation from its previous state and resituated its position to one that was building upon existing and new clientele relationships alike. • Took initiative to learn and expand upon current operational computer programs that covered custom pricing, purchasing, and design. • Built and maintained strong business relationships with City & County corporations along with key decision makers and business owners of large and small companies alike in regards to signage design, pricing and maintenance. • Sourced and purchased needed products from national companies to produce and deliver signage requested from clients.

Built strong business relationships with large and small business owners alike along with key decision makers in regards to signage design, installation process, pricing and maintenance. • Consistently generated new leads on a daily, weekly, and monthly basis through constant B2B prospecting, new development visits, and online marketing. • Assisted in the signage design process through conceptualizing signage ideas and utilizing graphic design skills and knowledge to produce creative production artwork for all contracted signage.

Spearheaded all marketing efforts including: Website Management, Social Media, Email, Print Ads, and Radio events. • Increased foot traffic at location by 50% increasing sales 100%. • Contacted 40 cold leads daily to help build business and turn cold leads to warm leads.

• Accounted for all of California Business transactions. • Produced over $200,000 in sales for the California Territory Aug. 2013; most in company history. • Created new revenue streams through consistent pursuit of building strong business relations with athletic race organizations, law enforcement agencies, and large corporations.

• Oversaw business transactions that came in during each shift. • Consistently kept bar and work areas clean and sanitary in compliance with bar standards and local, state and federal laws. • Ensured accuracy and effectiveness in all aspects of position from drink preparation and product knowledge, to building valuable customer relationships and upselling techniques.

• Oversaw operations of entire Utah District - 3 stores/30+ employees • Produced 20% sales comp yearly. • Recruited for entire company and promoted 3 assistant managers to store manager positions. Skills and Devoted worker, dedicated to seeing projects through to completion. Proven time Abilities management, organizational, and interpersonal skills. Effective knowledge of Microsoft Office Suite and Adobe Creative Suite platforms.