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Strategic professional with demonstrated success in managing complex projects and coordinating cross-functional teams. Expertise in global operations, logistics, transportation and sales support. Accomplished in establishing and refining processes that yield greater efficiencies, increased productivity and continuous quality improvement. Keen ability to assess and mitigate risks, anticipate obstacles and resolve issues. 

Approaches everything with the customer in mind and serves as the customer advocate. Goes above and beyond to elevate the customer experience and consistently exceeds expectations. 

Skilled relationship builder, collaborator and communicator with key stakeholders, executives, suppliers and customers. Highly effective problem solver adept at juggling and advancing multiple projects. Known for being extremely organized, detail-oriented, accountable, trustworthy and proactive. Constantly strives to gain new experiences and skills and thrives in fast-paced environments. 

Sabbatical

	Responsible for the international book of business; placed orders in the system; produced all export documentation and shipment routing; retained records to ensure compliance with federal laws

•	Served as the subject matter expert for international and hazardous product shipments

•	Developed a new process based on Kaizen and trained logistics team on packing and shipping logistics based on individual country requirements—reducing delays and returned freight

•	Supported inventory planning and allocation initiatives; contributed to the company’s forecasting and inventory allocation process

•	Communicated product information and order status to global customers and resolved escalated issues

•	Created new sales opportunities by prospecting dormant accounts—increased annual revenue, including a $500K deal

•	Worked with sales leader and team to develop sales strategies, promotions, call scripts, etc.

Logistics Supply Chain Specialist

•	Owned the international book of business; managed orders from post-sales through customer order receipt and ensured accurate and timely data entry into operational system for efficient freight process flow

•	Established and strengthened relationships with suppliers, including airline carriers, trucking companies, etc.

•	Partnered with sales leaders and teams to educate on shipment processes and influenced them to align committed delivery dates with freight timelines—resulting in increased customer satisfaction

•	Developed and launched a new global shipping process that outlined Inco terms

•	Refined process flow and implemented best practices to optimize operational efficiency and productivity; led special project that reduced warehouse fees by $1M in 12 months

•	Managed customer communications throughout process—collecting essential information for shipments; provided customer support on shipment progress, delays and other issues

•	Highlights: 2nd employee to be promoted to Tier III since initial program launched 4 years prior

Senior Operations Specialist

Reviewed credit balances in billing system for governmental and non-governmental payers

•	Reviewed and researched claims and accounts and determined the best course of action to resolve outstanding balances

•	Managed refunds and overpayment retractions; resolved credit balances, including but not limited to requesting a refund check or recoupment from the payer and adjustment of the balance

•	Tracked refund requests, recoupment requests and adjustment requests through completion

•	Served as the liaison between the patient, insurance companies and dialysis centers; partnered with internal teams including registration, cash applications, finance and core accounting to resolve credits

•	Managed special project that significantly reduced the number of old claims and got credits off the books

•	Proposed and implemented new processes based on Kaizen that increased day-to-day efficiencies and overall productivity

•	Assisted in the completion of accurate and timely CMS-838 Medicare reports

Credit Balance Specialist

Find out detailed information about Jessica Allen,  in Portland, OR

Jessica Allen: in Portland, OR

Jessica Allen

Tacoma Community College

Washington State University