Jessica Allen: in Portland, OR
Jessica Allen
![Profile avatar](https://content.malakye.com/media/uploads/images/personalprofiles/thumbs/718084_636856748456628511.jpeg)
Portland | United States
Skills
No information
Interests
No information
Industries
Fashion
Lifestyle
Work experience
N/A
Sabbatical | 01/2018 - 04/2019
Managed family estate
Industrial Revolution
Logistics Supply Chain Specialist | 06/2017 - 12/2017
Responsible for the international book of business; placed orders in the system; produced all export documentation and shipment routing; retained records to ensure compliance with federal laws
• Served as the subject matter expert for international and hazardous product shipments
• Developed a new process based on Kaizen and trained logistics team on packing and shipping logistics based on individual country requirements—reducing delays and returned freight
• Supported inventory planning and allocation initiatives; contributed to the company’s forecasting and inventory allocation process
• Communicated product information and order status to global customers and resolved escalated issues
• Created new sales opportunities by prospecting dormant accounts—increased annual revenue, including a $500K deal
• Worked with sales leader and team to develop sales strategies, promotions, call scripts, etc.
ChemPoint
Senior Operations Specialist | 12/2014 - 04/2017
• Owned the international book of business; managed orders from post-sales through customer order receipt and ensured accurate and timely data entry into operational system for efficient freight process flow
• Established and strengthened relationships with suppliers, including airline carriers, trucking companies, etc.
• Partnered with sales leaders and teams to educate on shipment processes and influenced them to align committed delivery dates with freight timelines—resulting in increased customer satisfaction
• Developed and launched a new global shipping process that outlined Inco terms
• Refined process flow and implemented best practices to optimize operational efficiency and productivity; led special project that reduced warehouse fees by $1M in 12 months
• Managed customer communications throughout process—collecting essential information for shipments; provided customer support on shipment progress, delays and other issues
• Highlights: 2nd employee to be promoted to Tier III since initial program launched 4 years prior
DaVita
Credit Balance Specialist | 06/2011 - 05/2014
Reviewed credit balances in billing system for governmental and non-governmental payers
• Reviewed and researched claims and accounts and determined the best course of action to resolve outstanding balances
• Managed refunds and overpayment retractions; resolved credit balances, including but not limited to requesting a refund check or recoupment from the payer and adjustment of the balance
• Tracked refund requests, recoupment requests and adjustment requests through completion
• Served as the liaison between the patient, insurance companies and dialysis centers; partnered with internal teams including registration, cash applications, finance and core accounting to resolve credits
• Managed special project that significantly reduced the number of old claims and got credits off the books
• Proposed and implemented new processes based on Kaizen that increased day-to-day efficiencies and overall productivity
• Assisted in the completion of accurate and timely CMS-838 Medicare reports