Jessica Allen: in Portland, OR

• Owned the international book of business; managed orders from post-sales through customer order receipt and ensured accurate and timely data entry into operational system for efficient freight process flow • Established and strengthened relationships with suppliers, including airline carriers, trucking companies, etc. • Partnered with sales leaders and teams to educate on shipment processes and influenced them to align committed delivery dates with freight timelines—resulting in increased customer satisfaction • Developed and launched a new global shipping process that outlined Inco terms • Refined process flow and implemented best practices to optimize operational efficiency and productivity; led special project that reduced warehouse fees by $1M in 12 months • Managed customer communications throughout process—collecting essential information for shipments; provided customer support on shipment progress, delays and other issues • Highlights: 2nd employee to be promoted to Tier III since initial program launched 4 years prior

Reviewed credit balances in billing system for governmental and non-governmental payers • Reviewed and researched claims and accounts and determined the best course of action to resolve outstanding balances • Managed refunds and overpayment retractions; resolved credit balances, including but not limited to requesting a refund check or recoupment from the payer and adjustment of the balance • Tracked refund requests, recoupment requests and adjustment requests through completion • Served as the liaison between the patient, insurance companies and dialysis centers; partnered with internal teams including registration, cash applications, finance and core accounting to resolve credits • Managed special project that significantly reduced the number of old claims and got credits off the books • Proposed and implemented new processes based on Kaizen that increased day-to-day efficiencies and overall productivity • Assisted in the completion of accurate and timely CMS-838 Medicare reports