Jessica Firey:

Assisted in the management of eCommerce Photo Studio production to ensure that all global and wholesale partners had successful seasonal launches. Coordinated the communication between the photography vendor and production team to ensure all relevant product information was effectively utilized in the production process. Demonstrated strong Excel skills to compile data and to report on image status and projections. Collaborated cross functionally with Merchandising, Design Teams and Photography Vendor to ensure creative and styling directions were adequately represented in all product imagery. Managed all on-model photoshoots, built shot lists and made decisions on prioritization based on business need and urgency. Led all pre-production meetings and managed creative brief submissions for all editorial photography projects Worked closely with manager to identify improvements of current work flow to boost productivity Demonstrated extensive knowledge of SAP to obtain, track and return

Utilized expert product knowledge to provide recommendations to suit customer needs Delivered exceptional customer service to build customer relationships and to promote sales Worked closely with management to provide ideas for growth and improvement Maintained appearance of product presentation area

Promptly answered telephone, email and chat inquiries from customers Demonstrated empathy with customers in response to a range of complaints and inquiries Displayed extensive product knowledge to answer customer questions and produce sales Consistently received high scores on Customer Satisfaction Surveys based on excellent communication and resolution skills