Lifestyle

Outdoor

Skate

Snow

Surf

Communication

Planning

Shopping

Snowboarding

Baking

Photography

Family

Marketing

Beach

Working out

Entertainment

Computers

Mass media

Account Manager

Accounting & Finance

-Developing strong relationships with customer base in order to maintain a high level of customer satisfaction.
-Managing the west coast territory for existing customer sales. 
-Evaluating client needs and accurately presenting the most appropriate Kaseya solution for their technical environment.
-Answering all inbound customer service phone calls.
-Working close with upper management, support & accounting for resolution of client inquiries.
-Assisting customers with product requests, quoting & pricing.
o	Forecasting each quarter & meeting monthly quota.
o	Identifying upsell and cross sell opportunities within the customer base to closeout deals.
o	Generating quotes and orders through company’s CRM.
o	Utilizing NetSuite, Salesforce & Microsoft Excel daily to manage & organize existing customers & prospect accounts.


- Educated new customers on how to use features such as ticketing and billing. 
- Handled customer inquiries such as support tickets, sales transfers, sale inquiries, customer portal questions, billing/licensing questions, and other customer service related issues.
- Trained new hires and created training documentation. 
- Office management- monitored break room supplies and managed monthly office orders. 


Customer Service Representative

May 2010- August 2010 
Social Marketing Intern 
-Built SEO links for company's feature pages.
-Developed and managed Kaseya’s social media accounts.
-Created promotional campaigns for use on the Internet.
-Responsible for product marketing e-mail communications.

May 2011- September 2011
Customer Service Intern
-Made customer service phone calls for follow-up and troubleshooting to ensure customer satisfaction.
-Follow up calls for SaaS trial accounts.
-Completing on boarding presentations for new Kaseya customers.
-Customer Service Training

Intern

-Provided a friendly environment for customers and used product knowledge to help them choose items to purchase.
-Monitored floor stock and replenished merchandise.
-Assisted customers in locating merchandise. 
-Assisted in ringing up sales at registers and/or bagging merchandise.

Sales Associate

-Responsible for opening/closing of the register and completing purchase transactions with customers.
-Maintained friendly and professional communication between customers, manager & kitchen staff.
-Assisted with food preparation.

Cashier & Food Runner

Find out detailed information about Jessica Niebuhr, Account Manager in Laguna Beach, CA

Jessica Niebuhr: Account Manager in Laguna Beach, CA