-Facilitated clients' appliance needs that were best suited for their project, design and lifestyle
-Created itemized sales quotes for prospective clients
-Submitted RMT replacement product return authorizations for products deemed unrepairable
-Trained regional installation companies to become Factory Certified for Sub-Zero, Wolf, Cove & Asko
-Established trust and rapport with customers by maintaining contact with them after their purchase
-Attended multiple Factory Trainings in WI and a Path to Purchase sales seminar in TX
-Cross-department collaboration with the order desk, customer service, warehouse managers, inside/
outside sales associates, and upper-level management.

Sales Consultant/FCI Trainer/Customer Service

-Handled all parts orders for two separate branches (Colorado/Texas)
-Evaluated parts stock levels and forecasted future sales
-Trained new employees on part lookups and internal computer programs
-Wrote a company employee handbook with best practices and procedures

Purchaser/Customer Service

-Functioned as a primary contact for appliance questions relating to product features, service,
installation and design
-Implemented supervisor decisions to alleviate customer service issues
-Worked on a team to create the "Answer Advisor" tool on the Sub-Zero corporate website

Product Specialist

Find out detailed information about Jim MacDonald,  in Denver, CO

Jim MacDonald: in Denver, CO

Jim MacDonald

University of Iowa