Jim MacDonald: in Denver, CO

-Facilitated clients' appliance needs that were best suited for their project, design and lifestyle -Created itemized sales quotes for prospective clients -Submitted RMT replacement product return authorizations for products deemed unrepairable -Trained regional installation companies to become Factory Certified for Sub-Zero, Wolf, Cove & Asko -Established trust and rapport with customers by maintaining contact with them after their purchase -Attended multiple Factory Trainings in WI and a Path to Purchase sales seminar in TX -Cross-department collaboration with the order desk, customer service, warehouse managers, inside/ outside sales associates, and upper-level management.

-Handled all parts orders for two separate branches (Colorado/Texas) -Evaluated parts stock levels and forecasted future sales -Trained new employees on part lookups and internal computer programs -Wrote a company employee handbook with best practices and procedures

-Functioned as a primary contact for appliance questions relating to product features, service, installation and design -Implemented supervisor decisions to alleviate customer service issues -Worked on a team to create the "Answer Advisor" tool on the Sub-Zero corporate website