Joanna Becker: Customer Service Representative in Marietta, GA

Parallax Digital Studios 2008-Present Customer Service Representative 2014-Present • Evaluate customer needs via phone interaction and e-mail correspondence. • Communicate client expectations to production team. • Encourage business growth through maintaining valuable existing client relationships. Department Manager 2013-2014 • Train new print technicians. • Formulate work flow plans to maximize efficiency. • Coordinate with sales force to ensure client satisfaction and retention. • Ensure completion of all jobs on time while maintaining strict quality standards. • Photographic retouching • Graphic Design Traffic Manager 2010-2012 • Implementation of order tracking and organizational techniques. • Prepare daily update reports for customer service representatives. Print Technician 2008-2010 • Maintain and organize digital printing equipment. • Execute work orders and multi step projects in deadline driven environment.