Joanna Becker: Customer Service Representative in Marietta, GA
Joanna Becker
Customer Service Representative
Marietta | United States
Skills
No information
Interests
No information
Industries
Creative Agencies
Work experience
Parallax Digital Studios
Customer Service Representative | 06/2008 - Current
Parallax Digital Studios 2008-Present
Customer Service Representative 2014-Present
• Evaluate customer needs via phone interaction and e-mail correspondence.
• Communicate client expectations to production team.
• Encourage business growth through maintaining valuable existing client relationships.
Department Manager 2013-2014
• Train new print technicians.
• Formulate work flow plans to maximize
efficiency.
• Coordinate with sales force to ensure client
satisfaction and retention.
• Ensure completion of all jobs on time while
maintaining strict quality standards. • Photographic retouching
• Graphic Design
Traffic Manager 2010-2012
• Implementation of order tracking and organizational techniques.
• Prepare daily update reports for customer service representatives.
Print Technician 2008-2010
• Maintain and organize digital printing equipment.
• Execute work orders and multi step projects in deadline driven environment.