Outdoor

Health & Fitness

Solid experience in Business, After Sales and Marketing with managerial performance in
multinational companies in the automotive segment, highlighting FCA - FIAT CHRYSLER
AUTOMOBILES and JOHNSON CONTROLS, managing and developing multifunctional teams
involving After Sales / Parts Sales, Technical Assistance, Marketing, and Customer Care, focusing
on the development of high-performance teams, through training and fulfillment of strategic
objectives.
Relationship and negotiation with large groups of dealers (Fiori-Parvi, Caltabiano-McLarty, Saga,
EBD-Via Marconi, Pinauto, Monaco, Tecar, Domani), clients (fleet owners from various segments
and rental companies: Ouro Verde, JSL, ALD) and suppliers (Bosch, Akzo Nobel, Pirelli,
Continental, Assurant, Petronas), representing the organization's core businesses and managing
the Parts, Accessories and Service Sales Business. Analysis of management, financial, quality
indicators and promotion of actions of After Sales and Technical Sales. Warranty Management and
Technical Assistance (budget and technical support). Project Manager.
Significant experience in the elaboration and management of After Sales and Marketing strategic
planning, in the management of advertising and investment campaigns, market analysis and
commercial KPIs, such as sell out and portfolio management, market penetration and record of
accomplishment. Consumption, customer retention, margins, and results. Service Quality Process
Manager and Operating Standards and Network Structure.
Restructuring and planning of internal and external sales processes of parts and accessories,
services and contracts, including supply strategies to the vehicle stock through the relationship
with the insurance, repair, and auto parts market.

Team management of 16 professionals working in all Commercial business between the automaker and the dealership network of the Regional Office of Brasília / DF. Scope: North, Midwest, MA states and part of MG and BA. In total, coordination of more than 110 dealers of the brands Fiat and Jeep of these regions.

Monitoring of quality levels and operational structure, technical assistance, and financial performance of the network. Commercial performance of the office, with average MOPAR parts and accessories sales of R $ 15 million / month (Fiat and Jeep).

Implementation of processes and sales actions for services and parts (retail and wholesale). Improvement plans focused on the evolution of retention performance, lead generation and management, sales evolution in the workshop and the repair market, margins and operational and quality of service results.

Implementation of commercial marketing campaigns, at the regional level, to increase the sell-out of parts and accessories, customer retention and sale of services. Pricing, development of maintenance packages and parts kits for activation of end customers, fleet owners, and repairers. Control of regional marketing budget (R $ 1.2 million / year).


Regional After-Sales Manager

Responsible for calculating and monitoring installation projects, including the maintenance of building automation systems, large air conditioning plants, thermal accumulation, and controls.

Application engineer - Trainee

Find out detailed information about João Marcos Pereira,  in Brasília, DF

João Marcos Pereira: in Brasília, DF

João Marcos Pereira

Fundação Getúlio Vargas - FGV

Universidade de Brasília - UnB