Joe Jovellanos: in Santa Ana, CA

Worked closely with Sales & Accounting departments to process large volume of manufactured hardware in the company's CRM system of Oracle and Salesforce.com. Reviewed and verified order information and shipping points to ensure 100% accuracy. Consistently succeeded in exceeding monthly production and accuracy goals. Engaged customers with excellent customer service when a situation arose, such as providing shipping information, product availability, or a copy of a signed contract. Proficient in Excel, Word, and Outlook.

Corporate Sales Support Analyst that primarily focused on contract execution of sales orders to make sure they were correct for processing in the company's CRM system of Clientele and Salesforce.com. Suggested enhancements to contract execution application resulting in an increase of productivity of 15%. Also assisted in testing and implementation of upgrade software for inventory and price lists using Excel, Word, and Outlook.

Promoted to Supervisor that managed the process team of 9 people that efficiently processed hundreds of software and maintenance renewal orders daily in accordance to Sarbanes-Oxley 404 and Quest Software, Inc. revenue accounting guidelines. Excelled in role requiring the ability to handle a variety of customer service and management tasks and resolve internal customer issues with expediency. Demonstrated proficiencies in problem-solving within a high-volume environment on the spot, by providing the best service to external customers. Assisted in testing and implementation of upgrade software for order processes in department. Updated finance application in order to streamline sales booking process resulting in a 22% time savings. Developed individual and team incentives for the team resulting in an increase of orders being processing for 6 consecutive quarters.

Promoted to Lead after 24 months that assisted department manager in running the process team of 7 people that efficiently processed hundreds of software and maintenance renewal orders daily in accordance to Sarbanes-Oxley 404 and Quest Software, Inc. revenue accounting guidelines. Managed the File Team to improve file processes and efficiency of productivity. Implemented new filing system for purchase orders resulting in a 15% decrease in misfiled and/or lost orders. Recognized by upper management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.

Efficiently processed various orders using company's CRM system of Seibel and Oracle Financials that contributed to the overall success of the team. Learned additional skills of Oracle Discoverer, Excel, Word, Outlook, PowerPoint, and Visio for reporting purposes.

Assisted sales in procuring sales orders from customers for electronic components for manufacturing. Processed heavy volume of orders daily in company's CRM system of MAS90 and Excel. Provided excellent customer service to inbound phone customers. Ran daily sales reports out of MAS90 for sales meetings and information.