Joel Rivera: Customer Support Specialist in Bonsall, CA
Joel Rivera
Customer Support Specialist
Bonsall | United States
Skills
No information
Interests
Bicycling & snowboarding.
Industries
Bike
Outdoor
Skate
Snow
Work experience
Canyon Bicycles USA, Inc.
Customer Support Specialist | 02/2022 - Current
• Guide and assist current, new, or potential customers on the Canyon experience of bicycles via call, chat, email or other online resources.
• Research and analyze customer requirements providing detailed support for their experience.
• Maintain and update collaborative working files and communications.
Applied Composite Solutions
Production Manager | 07/2021 - 01/2022
• Document Control and Management. Create and maintain production schedules, job travelers, shipping data-packs, and collaborative file server.
• Research and purchase raw materials for production.
Fili D'oro, Inc
Purchasing Manager | 09/2014 - 10/2020
* Responsible for all product related issues; accurate SKU specifications and pricing, stages of production and delivery times, inventory reconciliation and quality control resolution.
* Management of all purchasing activities; forecasting, purchasing, receiving, quality control, and warehousing.
* Established and fostered regular interaction with foreign vendors.
LMP / Mail Order, Inc.
Inventory Manager | 01/2013 - 05/2014
* Responsible for all inbound products and material; receiving, distribution, processing, and warehousing.
* Tasked with daily reconciliation of receipts and purchase orders.
* Pro-actively maintain inventory and warehousing activities.
* Management of stockroom and processing clerks; 5 employees.