John Degnan: Senior Coordinator, Sales Enablement at The North Face in Longmont, Colorado

Industry: wholesale distribution of consumer packaged goods (CPG). I drive operational excellence by standardizing, documenting, and continually updating departmental operating procedures (SOPs). This work supports training and development for a team of 6, Tier 2 Support Specialists. Our work group owns processes related to enterprise account operations (credits, article creation, fulfillment), POS Integration, MAP/Channel monitoring, retail fulfillment services, carrier liaising, and new account onboarding. In addition to my supervisory duties, I am also account manager for 6 outside sales reps in an international market. I support the sales team by removing operational roadblocks that allow the reps to sell more effectively. This work includes ad hoc reporting and data analysis, PO modifications, and logistics troubleshooting.

Primary operational contact for all Supplier accounts. Standardized requirements, regulations, and onboarding for courtesy accounts. Analyzed data and prepared reports from Power BI and WEBI to support processes including service disruptions, customer master data, and territory sales results.

Process owner for new account applications. Ensuring successfully adoption of our B2B platform, I vetted and onboarded new accounts through a regular cadence of milestone check-ins. These trainings lead to increased usage of our platform and a mutually profitable partnership. Furthering process improvement, I partnered with our Marketing team to streamline customer facing web forms. This collaboration lead to implementation of French and Spanish language application documents to close a gap in our documentation and support new customers in international markets.

Industry: wholesale distribution of consumer packaged goods (CPG). Vetted and on-boarded new accounts for the central U.S. Principal sales and service contact for new accounts, ensuring a mutually profitable partnership is established through through a consultative selling approach. Secondary responsibilities included inside support for the outside sales team. This support included processing returns and issuing call tags, interfacing with the credit department, and investigating carrier issues.

First point of contact for a nationwide distribution network of over five thousand accounts. Primary responsibilities included order management, warranty evaluations, and technical troubleshooting of product. Secondary efforts included internal team projects related to streamlining departmental operations.

Distribution center picker, packer, and labeler, utilizing SAP based RF module. Consistently exceeded company standards for unit output, accuracy, and pack quality.

Bicycle mechanic and Retail Sales Specialist of outdoor gear and apparel. Organized the Summer Outing Program. Managed the eBay account.