John Goss: Credit Manager in Long Beach, CA

Built and Maintain a strong working relationships with customers to ensure an effective/efficient Credit and Collections process. Establish new accounts, evaluating credit risk, assigning credit limits and payment terms utilizing trade and bank references, and Dunn & Bradstreet. Responsible for all facets of receivables management. Responsible for all collection activity including customer visits to reduce past due balances. Responsible for resolving short payments, chargebacks, and disputes in a timely manner. Negotiate payment plans, promissory notes, and special arrangements with problem accounts. Review current customer accounts for credit limits, increase credit limits. Eliminated chargeback deductions by reviewing all PO's and data entry detail prior to production. Reduced the DSO from 55 days to 48 days.

Supervised Credit and A/R Department staff of 4 employees. Established and Opened New Accounts, opening 500 new accounts annually. Maintained low DSO collecting 100 Million annually. Developed and implemented Chargeback Mgmt. System to facilitate chargeback resolution. Beat competition in DSO performance poll by BPCA for several years. Maximized recovery of Bankrupt accounts. Team Leader Oracle ERP Implementation / Conversion. Managed all month/quarter-end close activities.