John King: Office Administrator & Order Management in Long Beach, CA

Primary purchasing agent, evaluated availability, price and quality of products for resale. Prepared purchase orders, verified specifications and price; obtained recommendations from suppliers for substitute items; submitted approval from requisitioning department. Developed, implemented and reviewed operational policies and procedures. Helped promote a company culture that encouraged top performance and high morale. Worked directly with company CFO regarding budgeting, reporting, planning, and auditing. Managed all vendor relationships to ensure quality customer service, timely delivery and compliance to terms of contracts. Authorized payment for purchases by forwarding receiving documentation. Resolved issues related to inventory return, replacement, and/or credit arrangement.

Analyzed and improved organizational processes for company, including workflow to improve quality, productivity and efficiency of staff and delivery of product. Worked directly with CEO Evaluating availability, price and quality of products for resale. Worked with the Controller to research and resolve AR/AP reporting discrepancies. Managed relationships with key suppliers to maintain quality of goods, timely delivery and compliance to terms of contracts. Obtained purchased items by forwarding orders to suppliers; monitoring and expediting orders. Authorized payment for purchases by forwarding receiving documentation. Resolved issues related to inventory return, replacement, and credit arrangement.

Supervise all aspects of daily operations, production and shipping warehouse. Responsible for timely fulfillment of all orders from both retail and wholesale customers. Developed order entry and shipping protocols for company. Maintain company CRM and shipping software. Supervised all warehouse and office staff, including customer service. Create all digital artwork and content for banners, posters, marketing materials, and social media. Established and created company’s social media content and marketing strategies.

Managed CEO's personal and business calendars, correspondence and travel. Prepared invoices, reports, letters and contracts containing proprietary information. Analyzed incoming memos, and reports to determine their significance and distribution. Implemented Customer Relationship Management software, streamlining daily operations. Developed practices and protocols for data management processes. Supervised office staff, sales department and customer service. Prepared agendas and planned for staff and executive events. Conducted research, compiled data and prepared content for company website. Executed company’s social media and content marketing strategies.

Worked directly with firm’s Principals as a consultant for brand identification. Collaborated with creative directors to develop design solutions. Administrator of firm’s Inspiration Blog, providing fresh and relatable content. Produced bi-weekly imagery collections for submission to company website. Presented final photo layouts to firm’s Principals for approval.

Coordinated workflow with design team during all phases of project. Supported CEO with production schedule, client correspondence, and project meetings. Conferred with design, and production department heads to discuss client requirements. Collaborated with domestic and overseas manufacturers to meet design specs and production schedules. Met with clients to determine objectives, presentation approaches, styles, and techniques. Supported graphics department as a liaison between clients and in-house designers. Presented final layouts to clients for approval prior to prototype development.