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Shipping Coordinator

Administration & Clerical

I am a recent graduate from Life Pacific University with a BA in Business Administration. I have a passion for sales, marketing, and customer service. With my experiences and passions for growth, I believe I can help leverage any company to reach and exceed their goals.

Feel free to reach out to me at anytime! 

- Assist in customer service for internal and external customers
- Perform accurate quarterly inventory counts 
- Accountable for all shipping procedures to ensure customer satisfaction

- Responsible for fulfilling all e-commerce orders
- Managed customer support via email, sms, and stamped
- Accountable for building brand loyalty by communicating directly with customers


Customer Service and Warehouse Manager

- Maintained a positive work environment for customers and employees
- Responsible for overseeing in-store and online inventory
- Managed support team directly to ensure the highest level of customer satisfaction

Assistant Store Manager

-	Involved with support team to help customers needs via email and phone call
-	Responsible fulfilling cash wrap and POS procedures for the day
-	Accountable for processing and shipping all eCommerce orders


Sales Lead

(seasonal part time)
-	Elected All-Star of the Month my first month back 
-	Trained and supervised new hires 
-	Transferred and processed daily shipments
-     Supervised the floor whenever requested

Sales Associate  

(seasonal part time)
-	Helped the store during the peak holiday season 
-	Provided excellent customer service to every person who walked into the store
-	Provided product knowledge on all products in store as well as online
-      Assisted in shipment and processing procedures



Sales Associate

- Assisted the Roxy and Quiksilver departments in creating catalogs displaying products we carried (worked with USMC)
-  Gave up to date reports on current products that we carried, as well as reports on upcoming seasons
-  Helped the Roxy M&D department with future season products
- Gave a weekly comparative analysis to help leverage the company in sales

Sales and Key Accounts Intern

(Seasonal Part-time)
- Spoke with customers face to face to assist their needs/wants when it came to the products we carried
- Became All-Star of the month (decided by vote from DM, Store Manager, and my other colleagues)
- Projected a positive atmosphere for the employees and all the customers who walked into the store
- Assisted in visual merchandising

(Seasonal Part-time)
- Assisted customers and promoted strong customer relations
- Responsible for meeting daily sales quota set by manager
- Received "Rookie of the Summer" award for having the best numbers as a part time summer sales associate
-  Fulfilled customer's needs and wants through product knowledge of items in store

(part-time to full time)
- Assisted manager with running the store in a way that reaches the company's standards
- Received employee of the month four times
- Gave the customers insight to our competitors' products and how our product(s) was superior
- Projected a positive work environment to ensure customer satisfaction



Find out detailed information about Johnathon Henley, Shipping Coordinator in Los Angeles, CA

Johnathon Henley: Shipping Coordinator in Los Angeles, CA

Johnathon Henley

Life Pacific College