Johnathon Henley: Shipping Coordinator in Los Angeles, CA
Johnathon Henley
Shipping Coordinator
Los Angeles | United States
Skills
No information
Interests
Fashion
Music
Skateboarding
Surfing
Lifestyle
Streetwear
Industries
Fashion
Skate
Streetwear
Surf
Work experience
Salt Optics
Shipping Coordinator | 06/2021 - Current
- Assist in customer service for internal and external customers
- Perform accurate quarterly inventory counts
- Accountable for all shipping procedures to ensure customer satisfaction
BANKS JOURNAL
Customer Service and Warehouse Manager | 03/2021 - 05/2021
- Responsible for fulfilling all e-commerce orders
- Managed customer support via email, sms, and stamped
- Accountable for building brand loyalty by communicating directly with customers
BANKS JOURNAL
Assistant Store Manager | 06/2020 - 03/2021
- Maintained a positive work environment for customers and employees
- Responsible for overseeing in-store and online inventory
- Managed support team directly to ensure the highest level of customer satisfaction
BANKS JOURNAL
Sales Lead | 09/2019 - 06/2020
- Involved with support team to help customers needs via email and phone call
- Responsible fulfilling cash wrap and POS procedures for the day
- Accountable for processing and shipping all eCommerce orders
Converse
Sales Associate | 05/2019 - 08/2019
(seasonal part time)
- Elected All-Star of the Month my first month back
- Trained and supervised new hires
- Transferred and processed daily shipments
- Supervised the floor whenever requested
Converse
Sales Associate | 12/2018 - 01/2019
(seasonal part time)
- Helped the store during the peak holiday season
- Provided excellent customer service to every person who walked into the store
- Provided product knowledge on all products in store as well as online
- Assisted in shipment and processing procedures
Boardriders Inc
Sales and Key Accounts Intern | 08/2018 - 12/2018
- Assisted the Roxy and Quiksilver departments in creating catalogs displaying products we carried (worked with USMC)
- Gave up to date reports on current products that we carried, as well as reports on upcoming seasons
- Helped the Roxy M&D department with future season products
- Gave a weekly comparative analysis to help leverage the company in sales
Converse
Sales Associate | 05/2018 - 08/2018
(Seasonal Part-time)
- Spoke with customers face to face to assist their needs/wants when it came to the products we carried
- Became All-Star of the month (decided by vote from DM, Store Manager, and my other colleagues)
- Projected a positive atmosphere for the employees and all the customers who walked into the store
- Assisted in visual merchandising
Vans
Sales Associate | 07/2017 - 09/2017
(Seasonal Part-time)
- Assisted customers and promoted strong customer relations
- Responsible for meeting daily sales quota set by manager
- Received "Rookie of the Summer" award for having the best numbers as a part time summer sales associate
- Fulfilled customer's needs and wants through product knowledge of items in store
Vans
Sales Associate | 01/2016 - 12/2016
(part-time to full time)
- Assisted manager with running the store in a way that reaches the company's standards
- Received employee of the month four times
- Gave the customers insight to our competitors' products and how our product(s) was superior
- Projected a positive work environment to ensure customer satisfaction