Johnny Esparza: Sales Associate in Wildomar, CA

? Meet & exceed sales goals through cold calls, upgrades & accessory upsells ? Walk customers through their new products after setup & activation ? Explain wireless solutions to customers in simple easy to understand terms ? Managing inventory and ensuring customers are given attention needed

? Effectively communicate mobile plans, features, products and services to customers ? Focusing on customer service, upsells, & mitigating return rates ? Strict inventory management systems and coordination ? Building a conducive & positive work environment for team members ? Provide support to neighboring retail outlets in geographical territory ? Scheduling, interviewing, hiring, & training of employees

? Diagnose mechanical, software & system failures using established methods ? Prepare analysis reports of product failure trends & service ability issues ? Manage repair schedule and procedures while keeping company overhead acceptable

? Manage & analyze incoming customer service tickets ? Oversee team and manage employee scheduling and customer ticket systems