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Chief Stoke Officer – Gear Buying & Guest Support

Customer Service & Support

Passionate about the outdoors and deeply experienced in both softgoods and hardgoods, I bring years of hands-on knowledge gained from living and working in fast-paced resort environments. These settings taught me how quickly conditions—and guest needs—can shift, giving me a strong understanding of how inventory trends, gear usage, and customer behavior are all connected. With a background that blends customer service and operations, I thrive in roles where attention to detail, strategic thinking, and product knowledge make a real impact. Whether I’m supporting front-line teams, analyzing gear movement, or helping solve the ever-evolving inventory puzzle, I approach every task with a solution-focused mindset and a genuine love for the gear that gets people outside. In addition to my professional experience, I speak both Spanish and American Sign Language (ASL). I’m especially passionate about using ASL to communicate with Deaf customers, ensuring they feel seen, supported, and included throughout their experience. I’m excited to continue contributing to teams that value efficiency, inclusion, guest experience, and a shared love for the outdoor lifestyle.

• Manage replenishment of various departments including hard and soft goods.
• Coordinate with the management team to provide product information and schedule in-house and vendor instructional training for staff while maintaining relationships with companies reps.
• Coordinate with the store merchandising team to set the floor and rotate stock when needed.
• Work with the buying team to identify growth opportunities and discuss development trends within the market.
• Provide guidance and direction regarding sales patterns and future purchasing philosophies while anticipating clients' needs.
• Monitor and analyze sales through organizing profit and loss reporting.

BUYER- CLOTHING

• Contribute with daily special orders for clients
• Work systematically with management and department heads to maintain inventory levels, order supplies, and parts
• Correspondence with clientele through company's general e-mail inbox.
• Marketing & managing Instagram, Yelp, Google, indeed listings, and all realms of social media.
• Order entry, shipping, receiving, discrepancies and coordinating discounts.
RETAIL SUPERVISOR | MAMMOTH MOUNTAIN SKI AREA |
• Assisted up to five guests at a time while providing a superior sales experience.
• Responsibilities included: time management, scheduling and breaks, visual merchandising, product knowledge, staff training, and backroom cleanliness.
• Participated weekly with special needs students, from the local high school, to help set goals, supervise their efforts, and witness their success in achieving those goals.

BUYING/OFFICE ASSISTANT

Find out detailed information about Jolee Ash, Chief Stoke Officer – Gear Buying & Guest Support in Henderson, Nevada

Jolee Ash: Chief Stoke Officer – Gear Buying & Guest Support in Henderson, Nevada

Jolee Ash

CSU