ACTIVE Network
Technical Account Manager | 04/2013 - Current
• Managed a client base valued at over $5.1 million in revenue.
• Collaborate with a variety of colleagues ranging from managers to VP’s to propose and implement new revenue-generating concepts.
• Proven success as a team leader and mentor for both new hires and coworkers.
• Demonstrate strong communication and analytical skills leading to be the point of contact for issues resolution and research projects.
• Extensively demoed numerous products and explained financial statements via both in-person and in web-based trainings.
• Closely consult, implement, and manage online registration solutions for ACTIVE’s top 100 strategic endurance clients.
• Offer daily assistance to clients and provide them with the proper training and tools to run a successful event.
• Serve as a technical expert in five ACTIVE products in order to accurately identify the best product to fit a client’s needs based on their event and business model.
• Team up with the product development team to help assist in building ACTIVE’s next generation product. Clearly understand the product development life cycle, how to effectively work with internal and external stakeholders, and ensure all parties needs are fulfilled.
• Effectively on-board new clientele and streamline processes and procedures specific to technical needs, strategic communication, and customer support.
• Work closely with the accounting team to fulfill client expectations involving remittance cycles and pay periods are in line both domestically and internationally.
