Jordan Braun: Senior Sweber, trainer of all Positions, various Administrative Duties in Laguna Niguel, CA

Created multiple training guides with expectations, service standards, and job duties for 4 positions within the restaurant. Executed exemplary service to guests and members to create a long-lasting impression. Maintained a 25-30 person section while effectively assisting teammates and guests with anything they may need Learned to manage my time more efficiently in fast paced environment. Generated and designed food and beverage point of sale system order screens. Updated menus, proofread food and beverage menus for spelling or grammatical errors. Employee of the Month winner and nominee. Supervised Summer time food and beverage operation of 4-5 employees, 5 summers in a row, ensuring proper food and beverage service while maintaining a calm and organized work space with serving 250-1000 guests in a given day

Assisted the Director of Customer Care with day to day operations including: attendance audits, organizational charts, employee information, appointment setting, and travel arrangements. Managed the Call Center inventory of eyewear, prescription eyewear, AFA and other assorted samples. Helped in house committees to create a fun and fulfilling work environment for employees Processed expense reports on Concur and maintained strict budgetary guidelines Maintained office supplies, coffee, and cleanliness of the customer care building

• Maintained schedules of 10-12 massage therapists on a daily basis • Consulted with clients about services, products, and pricing • Created a welcoming environment to all new and returning clients • Used Millenium Scheduling system • Created and Maintained social media page for the spa • Created and Executed email blasts via Constant Contact