Jordan Dunn: Retention Sales Representative in Hamilton , NJ

• Increase revenue by cross-selling and up-selling company's contracts to new and existing customers. • Surpass daily and monthly on target earnings averaging (OTE) 120% of sales goals • Help resolve customer issues within various departments of the organization by providing enthusiastic and professional customer service. • Handle outbound and inbound calls to customers to assist with their policy related questions and verify document information.

Provided direct leadership to a headcount of over 50+ employees and worked closely with different departments while overseeing daily activities to ensure business operations in an efficient manner. • Trained, developed, and supervised warehouse team leaders and employees by doing audits, implementing high standards and reducing errors by 20% • Helped improve operational efficiency across warehouse process maintaining budgetary goals and company objectives by reducing support 25% and still achieving beyond expectations.

Managed packaging and organized shipments.

• Provided direct support for customers while handling sales transactions and negotiations. • Coordinated weekly employee meetings to distribute information and receive feedback. • Managed day to day operations while supervising 15+ associates; worked within tight deadlines. • Maximized driver time by revamping workloads; improved profit margins by 10% during tenure.