Technical Support Rep

Customer Service & Support

In this Capacity I am employed to service and assist Super73's large customer base with any technical related issues they may come across in ownership with their bikes. This role requires me to have an extensive knowledge in bike mechanics, customer service skills, and also sales skills. In addition this role requires knowledge on inbound and outbound shipments, extreme proficiency in computer skills, and time management.

In this capacity I am employed as a Shift Floor Lead to ascertain the needs of our customer base and ensure that they are informed of our product offering, as well as running the floor and setting great example for employees. In the competitive market place of Athletic Apparel, I am often asked how/why are we better than our competition and I relish the opportunity educate the customer on how our fit and features will meet their needs. I find that often the potential customer is looking for guidance in what to choose i.e. Right Size, Color Match and Material choice.  With this knowledge and my past knowledge of Retails Sales I am able to successfully close most of my potential sales with satisfaction that leads to future repeated sale by our customers that remember the attention to detail that I imparted in their previous purchases.

Shift Floor Lead / Customer Service Agent

In this capacity I am employed to access the needs of our customer base to direct them to the best eyewear that fits their style and budget. Our clients expect boutique service and in my duties as a stylist I ensure that the clientele receive superior service and satisfaction. In my daily duties I am charged with opening and closing shifts to ensure maximum operations and efficiencies.

Store Manager/Eyewear Stylist

In this capacity I work within the Hospitality and Customer Service department. I am assigned to set employee scheduled hours and work assignment. I am also responsible to ensure that Fitness Facility is kept in a clean orderly manner by working with other site managers to ensure that all fitness is equipment is operation and safety standards are adhered to.

As the Floor Coverage Manager, I am highly regarded by my superiors and our clientele for my friendly demeanor and attention to detail. I ensure that our staff is trained in their responsibilities and that we ensure that our clientele have awarding visit to our facility.

Floor Coverage Manager

Educator

In this capacity I was employed as a brand Educator to facilitate customers with product awareness and a positive customer experience.  My duties entailed educating clients on the fit and fabric selection of the company products. In this capacity I enabled clients with the knowledge to choose products based on knowledge the knowledge given leading to positive and effective sales experience.  Our repeat clients would often seek me out on return visits because of my vast knowledge of the products offered.

Seasonal Employee

Find out detailed information about Jordan Harris, Technical Support Rep in Laguna Niguel, CA

Jordan Harris: Technical Support Rep in Laguna Niguel, CA

Jordan Harris