Jose V Delgado: Claims-adjusting Auto Field Technician-Analyst III in West Covina, CA

Responsible for providing a superior level of customer service and attention to customers who have a vehicle that needs repairs. Inspect vehicle damage (which may include automobiles, motorcycles, all-terrain vehicles and recreational vehicles), writes damage repair estimates, issues payments & negotiates moderately complex settlements with repair facilities, and estimates repair times for rental/loss of use. Responsible for explaining coverage, estimates, claims, settlement, and rental processes to agents and/or customers, performed at a drive-in location or in the field. Deliver compassionate service that is fast, fair, and easy, to ensure customer retention. The individual is capable of working independently, prioritizing the individual's own responsibilities, and managing the individual's own workload. Consistently meets band level behaviors, production, quality, and/or customer service goals.

Provide positive service to our guests. Perform damage estimates for insurance claims . Communicate with our parts vendors & keep inventory of parts in stock. Up-sell parts and services. Deliver & pick up parts(includes motorcycles)

Troubleshoot, diagnose and repair Crown and all other makes of lift trucks. Perform all assigned planned maintenance on customer lift trucks. Maintain a service van and its inventory. Process paperwork upon completion of each job

Perform complex diagnostic procedures on all vehicle systems Effectively use hand tools and automotive diagnostic equipment, Interpret manufacturers’ specifications, Generate and keep government-mandated computer records and files; layout, position and complete projects from blueprints, sketches and verbal instructions, Inspect completed work for conformance with specifications, Perform scheduled maintenance and repairs.

Perform complex diagnostic procedures on all vehicle systems Effectively use hand tools and automotive diagnostic equipment, Interpret manufacturers’ specifications, Generate and keep government-mandated computer records and files; layout, position and complete projects from blueprints, sketches and verbal instructions, Inspect completed work for conformance with specifications, Perform scheduled maintenance and repairs