Bike

Travel

Cycling

Motocross

US Workshop Manager 

Top Management

Proven leader and a constructive team member with record of creating
innovative strategies to accomplish tasks
Knowledgable sales and customer-service manager with multiple years of direct experience
Adept at managing diverse groups to accomplish company goals within tight timelines-work well under pressure
Deep understanding of the complexities and intricacies of the mountain bike industry, products and customers

-Manage workshop staff and requests from marketing as well as customer service 
-Test inline items for continued product quality
-Develop an expandable system for staff and organizational flow
-Develop systems to easy workflow and accelerate customer cases and marketing needs 


-Maintaining Vendor Relations through complete vendor catalog
-Determining component assortment through our catalog
-Worked with Marketing to create a plan and story for the components we will carry 
-Set up marketing time lines and goals for product life cycles

Component Category Merchant 

-Assisted in development of new bike models
         -Including testing new models for failures and ride quality
         -Worked closely with engineer to creat suspension kinematics that fit desired ride characteristics 
         -Helped determine spec and desired price points
-Responsibility for Alchemy demo program creation and management
-Lead customer service and customer satisfaction for mountain-bike division
-Ensured all orders were built and shipped promptly while maintaining a high quality level
-Managed the Alchemy Factory Race Team


Brand Manager

-Maintained rental fleet
-Managed service department and staff
-Placed and organized customer special orders
-Maintained and facilitated new product arrivals

Assistant Manager & Head Mechanic

-Inside sales representative for Royal Racing, Urge Helmets and 7iDP
-Assessed and choose amateur riders for the Amateur Program
-Maintained dealer orders and relationships within territory
-Grew sales 30% within territory

Territory Sales Manager

Find out detailed information about Joseph Nicholson, US Workshop Manager  

Joseph Nicholson: US Workshop Manager

Joseph Nicholson

Fort Lewis College