Collections Supervisor

Top Management

A self-starter ready for a new challenge. Highly successfully in managing teams consisting of 25+ team members. Continuously meeting or exceeding department goals by driving results. Over 10 years of management experience, as well as over 5 years of customer service experience.

• Collaborate with the President & Vice President of Finance, Regional Vice Presidents and Finance Directors to provide updates and determine an action plan for outstanding accounts.
• Manage and analyze a Fortune 500 Accounts Receivable portfolio totaling $80MM with a DSO of 46.5
• Motivate a team of 15 outbound collection agents with a focus on reducing outstanding Accounts Receivable balances
• Create production and outstanding accounts reports to team members to communicate areas of focus and areas of success

• Educate insurance agents and policy holders on products and services, as well as determine what provides the best coverage to protect what matters most to them.
• Expand my general insurance knowledge focusing specifically on personal lines insurance

Property & Causality Customer Service Rep

• Coach and lead under-achieving team members to success by mentoring, job shadowing and quality checking their work
• Analyze several customer accounts to problem solve their Flex Spending Account inquiries

Flexible Spending Account Rep

• Consistently receive recognition for highest preforming team to achieve goals set by the department leadership
• Supervise a diverse team of 15 to 30 credit representatives in a call center atmosphere

Program Manager

Find out detailed information about Joseph Osbrink, Collections Supervisor in Des Moines, IA

Joseph Osbrink: Collections Supervisor in Des Moines, IA

Joseph Osbrink

Upper Iowa University