Fashion

General Manager, VP Operations

Logistics, Shipping & Operations

• Over 7 years of experience in management and supervision.
• Reputation for excellence and high quality service to clients.
• Good eye for detail; well organized, skilled in setting priorities.
• Resourceful and self-confident; can get the job done, and do it well.
• Strong interpersonal and communication skills.
• Sharp, quick learner; willing to get involved.

• Co-founded a successful retail interior design business and achieved first year sales revenue of $6 million and second year revenue of $8 million – 33% increase.
• Provide superior Customer Service by creating a customer-centric monitoring system to ensure satisfaction and repeat business of clients.
• Hire, train, coach, and counsel 6 sales associates.
• Track and analyze day-to-day business sales and financial metrics. Summarize store sales and
commissions to forecast and strategize based upon varying economic trends.
• Oversee all purchasing, logistics, vendors, and contract compliance. Utilize “just in time” purchasing to
maximize vendor promotions and discounts to keep costs down.
• Showcased my leadership abilities as a Project Manager for the Inaugural Getting To Zero Fashion
Show for the AIDS Services Foundation of Orange County.
• Travelled domestically and internationally (China) to consult with clients and for buying.

Department Manager, Men’s Designer Sportswear
• Direct management of the Men’s Sportswear department, including 6 sales associates.
• Resulted in double-digit increases month-to-month during one-year tenure by retraining the associates,
changing the mix of stock, remerchandising floor, etc.
• Temporarily oversaw all divisions of the Men’s Complex, including 15 salespersons during the same
tenure. Financial responsibility was over $15 million in annual sales.
• Improved the effectiveness of the tenured sales staff through the use of sales goals, re-establishing
individual responsibilities, and providing feedback on expectations.
• Communicated with the team through consistent floor presence, on-the-spot coaching moments, and
monthly documented coaching conversations.
• Determined and communicated sales trends of the department to Regional Management and Buyers to
enhance and grow the business.
• Partnered with Public Relations to establish and execute a successful events calendar.

Assistant Manager, Luxury Beauty & Fragrances
• Managed and supervised a staff of over 60 Product Specialists and Sales Associates.
• Executed over one hundred successful events annually – in and out of the store.
• Partnered with vendors and human resources to hire, train and coach Product Specialists and Sales Associates.
• Communicated and partnered with Executive Management, the Store Manager, and Regional Managers to forecast sales volume, garner resources, and gain support for the business.
• Communicated daily with the Buying Office to negotiate the addition of exclusive vendors and products.
• Ultimately, received a promotion to Department Manager of Men’s Sportswear

Coordinator, Designer and Couture Ready to Wear
• Facilitated communication from Management to the sales staff.
• Oversaw the execution and logistics of vendor trainings.
• Merchandised, organized, and maintained stock levels on the sales floor and in the stock rooms.
• Regularly updated spreadsheets and financial metrics for both managers.
• Participated in the seasonal “buys” and added constructive feedback in regards to product assortment.

Department Manager

Find out detailed information about Joseph Pham, General Manager, VP Operations in Costa Mesa, CA

Joseph Pham: General Manager, VP Operations in Costa Mesa, CA

Joseph Pham