Joseph Pham: General Manager, VP Operations in Costa Mesa, CA

• Co-founded a successful retail interior design business and achieved first year sales revenue of $6 million and second year revenue of $8 million – 33% increase. • Provide superior Customer Service by creating a customer-centric monitoring system to ensure satisfaction and repeat business of clients. • Hire, train, coach, and counsel 6 sales associates. • Track and analyze day-to-day business sales and financial metrics. Summarize store sales and commissions to forecast and strategize based upon varying economic trends. • Oversee all purchasing, logistics, vendors, and contract compliance. Utilize “just in time” purchasing to maximize vendor promotions and discounts to keep costs down. • Showcased my leadership abilities as a Project Manager for the Inaugural Getting To Zero Fashion Show for the AIDS Services Foundation of Orange County. • Travelled domestically and internationally (China) to consult with clients and for buying.

Department Manager, Men’s Designer Sportswear • Direct management of the Men’s Sportswear department, including 6 sales associates. • Resulted in double-digit increases month-to-month during one-year tenure by retraining the associates, changing the mix of stock, remerchandising floor, etc. • Temporarily oversaw all divisions of the Men’s Complex, including 15 salespersons during the same tenure. Financial responsibility was over $15 million in annual sales. • Improved the effectiveness of the tenured sales staff through the use of sales goals, re-establishing individual responsibilities, and providing feedback on expectations. • Communicated with the team through consistent floor presence, on-the-spot coaching moments, and monthly documented coaching conversations. • Determined and communicated sales trends of the department to Regional Management and Buyers to enhance and grow the business. • Partnered with Public Relations to establish and execute a successful events calendar. Assistant Manager, Luxury Beauty & Fragrances • Managed and supervised a staff of over 60 Product Specialists and Sales Associates. • Executed over one hundred successful events annually – in and out of the store. • Partnered with vendors and human resources to hire, train and coach Product Specialists and Sales Associates. • Communicated and partnered with Executive Management, the Store Manager, and Regional Managers to forecast sales volume, garner resources, and gain support for the business. • Communicated daily with the Buying Office to negotiate the addition of exclusive vendors and products. • Ultimately, received a promotion to Department Manager of Men’s Sportswear Coordinator, Designer and Couture Ready to Wear • Facilitated communication from Management to the sales staff. • Oversaw the execution and logistics of vendor trainings. • Merchandised, organized, and maintained stock levels on the sales floor and in the stock rooms. • Regularly updated spreadsheets and financial metrics for both managers. • Participated in the seasonal “buys” and added constructive feedback in regards to product assortment.