Joshua Hathaway: in Vista, CA

-Created and successfully rekindled relationships with a dissatisfied customer base leading to top sales in the company -Brought in CrossFit, gun ranges, certain military operatives and their units into the Gatorz market -Ran all trade shows and events Gatorz was affiliated with -Created many new leads and generated several new accounts for the company -Successfully structured entire sales department to run efficiently & highly organized -Managed all territories within the US overseeing both inside & outside sales reps -Successfully allocated all products arriving from vendors to dealer & team orders -Coordinated all shipments to dealers with warehouse manager & trucking companies -Tracked and maintained all daily, weekly, monthly and yearly sales reports for company -Worked directly with accounting resolving all issues with pricing discrepancies & incorrect invoices creating credit memos and re-bills -Oversaw all warranties and return shipments while working directly with Warranty Manager tracking RMA’s, problem products and dealer refusals -Maintained all dealer, team & backorders in the system keeping the orders clean and avoiding spot-shipping -Heavy phones, e-mail, faxing & filing

-Managed all day to day operations of manufacturing warehouse -In charge of all shipping and receiving -In charge of all inventory control -Managed QC department and ensure all products were at top quality -Ordered all boxes and supplies needed for warehouse -Maintained an error free, detail oriented, & highly organized warehouse

-Managed all day to day operations of retail audio and security store -Managed all day to day operations of custom car, body work and paint shop -Payroll -Accounting -Bookkeeping -Purchasing -Warranty -Advertising & Marketing -Handled all insurance claims and jobs -Handled all customer service aspects within the business

-Managed all territories within the US overseeing both inside & outside sales reps -Successfully allocated all products arriving from vendors to dealer & team orders -Coordinated all shipments to dealers with warehouse manager & trucking companies -Worked directly with Sales Manager assisting in all aspects of sales goals and customer, consumer and Sales Rep satisfaction -Tracked and maintained all daily, weekly, monthly and yearly sales reports for company -Worked directly with accounting resolving all issues with pricing discrepancies & incorrect invoices creating credit memos and re-bills -Oversaw all warranties and return shipments while working directly with Warranty Manager tracking RMA’s, problem products and dealer refusals -Maintained all dealer, team & backorders in the system keeping the orders clean and avoiding spot-shipping -Heavy phones, e-mail, faxing & filing -Successful in splitting CS into territories creating a personable relationship with inside sales reps and dealers making the company run more efficiently and accurately -Successfully helped in growing a $4 million dollar business to $28 million in 7 years

-Handled incoming calls -Order entry for all orders (dealer, team & pro-form) -Handled all RMA’s in all territories -Processed credit memos -Worked closely with sales reps to service all accounts

-Electrical installations -Repairs -Pre-wiring new homes -Worked directly with foreman as apprentice on multi-million dollar homes

-Responsible for all customer service needs in a consumer division -Handled all incoming phone calls and walk-ins for return authorizations and warranty issues -Entered sales orders and return authorizations in Mas90 & Mas2000 -Received, inspected and processed all dealer returns for credit -Handled return processing of all manufacturer defects -Worked closely with sales managers to expedite dealer requests for product returns and credits -Maintained complete receiving log in Excel