Jovanna Ramirez: in Pomona, CA

Provided customer service to our online customers. Processed orders through Shopify web system. Received and sent emails through zen desk. Issued return authorizations and replacements orders. Processed refunds daily and sent report to accounting department. Answered telephone calls and provided support via live chat as well. Managed daily orders, allocate/pick orders. Offered and provide daily sales support for our sales reps nationwide and internationally. Provided status of orders, tracking numbers and trouble shoot. Set up new accounts internally, managed and kept current records. Maintained major accounts such as Nordstrom, Bloomingdales, SAKS Fifth Avenue and ETC, processed EDI orders. Ordered hang tags/stickers for accounts that required them. Reviewed vendor manuals.

Managed orders, allocate/pick orders. Ran reports for open styles and styles that came in daily. Offered and provided daily sales support for our sales reps nationwide. Give status of orders, tracking numbers and trouble shoot. Set up new accounts, manage and keep current records. Process returns and replacements. Order hang tags/stickers for accounts that require them. Review vendor manuals. Managed a sales office team.

Collect on past due accounts. Inform and keep our customers up to date with their retail, visa and debit cards. Thoroughly explain amount due, past due and future amount due. Discuss billing cycles, method of billing. Listen to our customers and offer solutions to their financial hardships by offering payment programs, removals of late fees/interest charges. Meet the needs of our customers and provide the Nordstrom experience by being kind, informative and understanding their questions and concerns. Provide top of the line customer service.

Received inbound and made outbound calls. Processed orders, payment processing, general customer inquiries, invoice questions and customer complaints. Provided customers with product and service information. Data entry and trouble shooting.