Health & Fitness

Cooking

Hiking

Playing with my 2 kids and hanging out with my husband

Playing tourist

Homemaker

Other

•	Lead a team of 6-8 representatives for a department of 30.
•	Monitored calls and ran customer service reports for consistent quality.
•	Accountable for handling all of the U.S. customer returns and credits.
•	Assisted Customer Service Director in process improvement of the company return policy.
•	Reserved meeting rooms and scheduled team meetings.
•	Responsible for preparing team yearly reviews.

Customer Service/ Credits Lead

•	Responsible for training new employees and cross-training current employees.
•	Kept department Standard Operating Procedures current.
•	Provided back-up for other cross-trained areas such as documenting quality control issues and researching shipping claims.
•	Made outbound sales calls to C and D accounts to rebuild customer loyalty.

Customer Service Representative II

Find out detailed information about Julia Marczika, Homemaker in San Clemente, CA

Julia Marczika: Homemaker in San Clemente, CA

Julia Marczika

Indiana University