Julia Marczika: Homemaker in San Clemente, CA

• Lead a team of 6-8 representatives for a department of 30. • Monitored calls and ran customer service reports for consistent quality. • Accountable for handling all of the U.S. customer returns and credits. • Assisted Customer Service Director in process improvement of the company return policy. • Reserved meeting rooms and scheduled team meetings. • Responsible for preparing team yearly reviews.

• Responsible for training new employees and cross-training current employees. • Kept department Standard Operating Procedures current. • Provided back-up for other cross-trained areas such as documenting quality control issues and researching shipping claims. • Made outbound sales calls to C and D accounts to rebuild customer loyalty.