Julie ann Ceniza: CUSTOMER SERVICE REPRESENTATIVE in Mabini, COM

I have been in the customer service industry for 1 year and 7 months. My most recent experience has been handling incoming calls from customers about the food that they order. One reason I particularly enjoy this business, and the challenges that go along with it, is the opportunity to connect with people. In my last job, I formed some significant customer relationships that's one of the reasons that I was promoted as a Subject matter expert. I successfully managed a team with 20 agents where I was responsible maintain to cascade any updates about the process that we follow and transfer my skills and knowledge on how to handle customers and to make sure that we provide exceptional customer service.