Justin Arlt: Zip Line Guide in Lowell, MI

• Provided a safe, informative zip line tour experience for guests. • Used communication skills to engage and react with each guest, ensuring everyone experienced an exceptional time. • Responsibilities include setting stop ropes, tying required safety knots, assisting guests in proper harness and helmet fitting, demonstrating proper zipping techniques, operating the zip line activity, breaking guest’s speed upon incoming approach, performing retrievals and rescues, inspecting equipment, and educating guests about Cannonsburg Ski Area.

• Assured customer satisfaction with both food and restaurant service by developing and mentoring a team of 10-20 employee, ensuring adequate staff to handle service needs • Handled daily operations of restaurant, inventory, food and safety regulations. • Reviewed and completed adequate weekly sales projections, with mastery of using POS system

• Consistently provided a great dining experience to hordes of customers. • Developed the ability to stay calm and courteous to even the most distasteful customer. • Learned how to construct myself and work with other employees in a professional manner in an upbeat, high-pressure environment.

• Supervised warehouse and overseen daily operations. • Managed customer service requests promptly and resolve issues quickly. • Inspected condition of tools and equipment, ensuring a high degree of detail and focus on every job. • Communicate with drivers and employees to ensure efficient delivery of products, and managed inventory. • Developed professional and technical knowledge.

• Completed advance construction projects, demonstrating an ability to work under various working conditions and long hours. • Provided advanced levels of planning, maintenance, organizing, and pick-up & delivery.