Justin Smith: Customer Care Manager (Western US) in San Francisco, CA

* Apart of a 5 person team building a new mask company to aid to the challenges of COVID-19 - providing over 1-million high quality & reusable masks to those in need, leaving the medical grade masks in the hands of medical professionals. * Make outbound calls/emails presenting personalized mask art proofs made on Adobe Illustrator. * Assisted in the single sale of 100K masks/filter packs gathering critical order information logo details. * Track inventory data to schedule when to place new purchase orders to maintain a well balance stock.

* Manage all customer communication in form of inbound/outbound calls and emails in designated territory for over 100 accounts. * Responsible for order input, logo design and overseeing all stages of production insuring product is as ordered before shipping. * Provide account history, run stock reports and sales data to share to all Sales Reps in an organized spreadsheet. * Build personalized apparel offerings for major colleges and professional sports team while providing critical product marketing knowledge.

* Direct phone and email contact for all 43 floors of tenant inquiries, insuring work orders were directed correctly and completed in a timely manner. * In charge of scheduling all freight access for tenant deliveries as well as checking contractors were approved meeting the buildings insurance requirements. * Insured all invoices were acquired and submitted on-time for all of 44 Montgomery Street.