Kai Cheng: in Hillsboro, OR

Managing financial transactions, reconciliation and invoicing activities of major accounts at Mobile Tech Inc. (MTI). Process improvement for vendors and contractors in meeting international finance requirements. Ad-hoc accounting support for division-wide closing. Flexible in transitioning and implementing various new systems and software. Comprehend and analyze large amounts of multivariate data across platforms. Improve budgeting, profit margin, and process effectiveness.

Develop win-win relationships with clients and vendors globally, improving processes to maximize contact center productivity and agent’ willingness. Managing in-house and field technicians’ performance and leading the contact center from below in an expanding/transitioning period (ex. new product launch) for Apple branded product display. Supervising and proofreading the translation and localization of electronics product manual. Give training sessions and keep team staying updated.

On demand support for global customers. Conduct troubleshooting and dispatch merchandising assignments to field technician remotely as well as perform on-site support. Working closely with Apple branded retailers by training personnel in order to maximize clients’ success.