Kailash Singh: in Mumbai, MH

Department: IT Infra and Support Kotak Securities Ltd is a leading firm in broking firm and it provides trading opportunity to all. It believes in equality in terms of trading with full transparency to all. Job Role: 1. Handling a team of 75 engineers across PAN India along with outsource partner. 2. Managing SCCM site server, MP and DP server across PAN India. 3. Managing HPAC secure printing with HPAC and without HPAC server. 4. Installation of VMWare EXSi 6.0 and standard configuration. Creation of VM. 5. Uses of VMotion, SVMotion, Snapshot, Clone and Template. 6. VMWare HA and FT. Managing of 10 Host and approx. 200 VM Hosts using vcenter. 7. Managing DHCP, DNS. Worked on AD with user creation, mailbox creation and deletion. 8. Providing support on various trading platform like NSE, BSE, MCX and NCDEX. 9. Providing support and guidance on end user different application. 10. Managing and handling ITSM tool (Symphony) for Incident, Service and Change record. 11. Approval of new hardware (laptop/Desktop/servers). 12. Managing Inventory of all assets. 13. Managing and providing support on conference calls from vendor such as Airtel, Arkadin, Chorus and Telbu.

Department: IT Ops Accor was into the business of providing meal voucher coupon. It has tied up with different different hotels, shops and company. Job Role: 1. IT hardware and infrastructure support. 2. Backup of Server, DHCP. 3. Managing Symantec endpoint antivirus server. 4. Daily/Monthly activity reports and shared the MIS reports with Management. 5. Procurement of IT hardware. 6. New branch setup and Execution. 7. Operational and IT related escalated issues and resolved them within the SLAs

Department: IT Allied was into the FM business service wherein it provides deputation of onsite engineer at client site. Job Role: 1. Worked as FM engineer at reputed client "Pfizer Limited". 2. Managed Helpdesk matrix and update on helpdesk processes. 3. Active involvement in all clinical related projects for their IT related issues. 4. Managed SLA contract between Pfizer Limited and Allied Digital with the support of Site Manager. 5. Handled helpdesk and started new ticket logging portal with the help of software developer.

Department: IT Job Role: 1. Efficiently managed all the clients and closure of all the calls on time. 2. Extended support to AMCs call. 3. Prepared the attendance sheet and sent to the seniors for analysis. 4. Resolution of escalated issues through concall or remote tool.