Moto & Powersports

Outdoor

Faulkner Chrysler Dodge Jeep Ram Fiat November 2017- May 2019

*Balance high volume work flow while providing superior customer service
*Utilize extensive technical knowledge to explain detailed repairs in a less complicated manner
*Work with fleet account managers to prioritize their needs and manage constant work flow
*Submit detailed work summaries for fleet management companies to expedite repair approvals
*Organize and arrange the days schedule to ensure the promised repairs are completed accordingly
*Maintaining high CSI score while exceeding all sales goals assigned as per the pay plan

Service Advisor

Faulkner Subaru November 2014-November 2017

*Providing customer service excellence and maintaining high CSR scores
*Communicate technical information to customers in a more comprehensible fashion
*Set and maintain daily schedules to allow for continuous workflow in the most efficient way
*Work with used car department to expedite the flow of used vehicles through the shop without hindering the flow of customer repairs.

* Inform customers of the needs of their vehicles
* Explain specific vehicle maintenance requirements and necessities based on mileage
* Transfer detailed correspondence between the technicians and customers

* Educate customers about the problems with their vehicles and sell necessary services
* Manage detailed weekly scheduling
* Collecting parts pricing and availability from aftermarket vendors to create repair estimates

Office Manager

* Participated in witness interviews and suspect interrogations
* Collected information for cases

Intern (6 credits)

Find out detailed information about Kaitlin Shotto,  in Carlisle, PA

Kaitlin Shotto: in Carlisle, PA

Kaitlin Shotto

Shippensburg University