Kaitlin Shotto: in Carlisle, PA

Faulkner Chrysler Dodge Jeep Ram Fiat November 2017- May 2019 *Balance high volume work flow while providing superior customer service *Utilize extensive technical knowledge to explain detailed repairs in a less complicated manner *Work with fleet account managers to prioritize their needs and manage constant work flow *Submit detailed work summaries for fleet management companies to expedite repair approvals *Organize and arrange the days schedule to ensure the promised repairs are completed accordingly *Maintaining high CSI score while exceeding all sales goals assigned as per the pay plan

Faulkner Subaru November 2014-November 2017 *Providing customer service excellence and maintaining high CSR scores *Communicate technical information to customers in a more comprehensible fashion *Set and maintain daily schedules to allow for continuous workflow in the most efficient way *Work with used car department to expedite the flow of used vehicles through the shop without hindering the flow of customer repairs.

* Inform customers of the needs of their vehicles * Explain specific vehicle maintenance requirements and necessities based on mileage * Transfer detailed correspondence between the technicians and customers

* Educate customers about the problems with their vehicles and sell necessary services * Manage detailed weekly scheduling * Collecting parts pricing and availability from aftermarket vendors to create repair estimates

* Participated in witness interviews and suspect interrogations * Collected information for cases