Kaity Franklin: Senior Case Management Coordinator in Apex, NC
Kaity Franklin
Senior Case Management Coordinator
Apex | United States
Skills
No information
Interests
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Industries
Golf
Yoga
Work experience
BIOGEN
Senior Case Management Coordinator | 11/2020 - Current
June 2019 - November 2020
Charged with facilitating access to Managed a team with a focus on time
therapy utilizing neurology products management and positive customer
Coordinating patient care via phone with feedback
health care providers, Biogen field Oversaw the introduction of two new
representatives, business service back-end processing systems paired
partners, nursing services, and other with leading team training
third-party vendors Coached employees through solution
Software used: Salesforce CCS oriented problem solving situations
Handled customer escalations
Software used: BlueCherry, Softeon,
ZenDesk, Braintree, Delighted, and Shopify
G/Fore
E-Commerce Customer Care Lead | 12/2017 - 05/2019
Oct 2014 - Dec 2017
Provided luxury brand customer Empowered guests and team members
experience for e-commerce channel through authenticity and elevating
using both email and phone personal leadership skills
Recorded all changes to customer Community Coordinator - responsible for
orders and interactions with customers community board and facilitating events
to maintain up to date records Social Media Strategist - ran social media
Software used: BlueCherry, Softeon, outlets including weekly guest emails,
ZenDesk, Authorize, Magento, and Facebook, and Instagram
Shopify