Bachelor of Arts in Business Administration, Finance Concentration

Lifestyle

Guest Services Agent

Service and Hospitality

-Responsible for the parking and retrieval of a guest’s vehicles.
-Provided instructions to guests on how to check and claim their vehicles. 
-Provided travel directions and information on events and promotions.
-Helped provide accurate and timely documentation and department activity reports.
-Assisted with staffing, scheduling, evaluating, training, developing and monitoring    staff.

-Processed claims against fail trades (buy-side and sell-side) per guidelines.
-Reviewed and verified the accuracy of failed trades and their subsequent charges.
-Researched and rectified variances between fail trade charges against fail reports.
-Evaluated and resolved disputed claim transactions for accounting and custody teams. 
-Prepared and maintained appropriate documents, spreadsheets, and related records.
-Sustained relationships through points of contact with brokers and custodians. 
-Ensured that transactions were processed within recommended deadlines. 
-Prepared payments; confirmed value-dates for outgoing and incoming wire transfers.
-Liaised with accounting and custody teams on incoming and outgoing payments.
-Maintained monthly reports, activity analysis reports, and master reports.

MBS Claims Associate (Contract Employee)

-Prepared customer rebates based in compliance to company policy and agreements.
-Initiated credit memoranda to offset receivables due on customer accounts.
-Investigated and resolved disputes arising from customer audits and requests.
-Tracked periodic customer sales; monthly, quarterly and annually.
-Analyzed sales and incentives activities, per volume, brand, business units, etc.
-Assisted with month-end closing.

Customer Incentives Coordinator

Find out detailed information about Kaliwaka Munyenyembe, Guest Services Agent in Laguna Beach, CA

Kaliwaka Munyenyembe: Guest Services Agent in Laguna Beach, CA

Kaliwaka Munyenyembe