Tech

Director of Technology & Head IT - Servify

Top Management

Seasoned Professional with over 18 + years of  experience in Product companies spearheading IT Operations encompassing Infrastructure Management, Project Management, Delivery Management, Systems Integration, 24 X 7 X 365 NOC,IT security Management and Compliance,  Customer,Team and Partner Management.
 
Currently functioning as Director of Technology and Head of IT  with Servify

Proficient at managing & leading teams for successful execution of Fintech/ Telecom/ other IT projects. An ambassador of Change with the distinction of successful business process re-structuring, implementation of business solutions in organizations within preset budgets and deadlines. A keen planner, strategist & implementer with demonstrated abilities in managing  projects and  streamlining business operations.

Credited with significantly impacting bottom-line profitability where i have worked, I excel at streamlining both effectiveness and efficiency to boost productivity  and sales.

Notable Milestones achieved:

Responsible for starting and Managing Company newsletter in OnMobile Global. Was awarded ICON award for the Newsletter Initiative.

Successfully implemented the security standards and got the PCIDSS certification in Mintoak Innovations.

Responsible for getting ISO27001 Certification in OnMobile Global & Servify

Successfully Implemented RBT solution for Vodafone account  in 13 circles in 2 Months time inspite of the complexity of integrating with 3 different Switch Vendors.

My personal traits are - perception and resourcefulness, I am a person with combination of skills, academic excellence and interpersonal attributes. My proficiency also lies in strong influencing and team building skills and building consensus in the team and the organization. I have the ability to perceive and assess the changing trends that influence effectiveness of the organisation and to capitalize on them for the organisation's benefit and growth.

In conclusion I would like to say that the experience & knowledge gained during these years have provided me a solid foundation and widened my functional knowledge. My desire is to touch yet another pinnacle by working towards higher professional excellence & organizational growth.

Series C funded
(www.servify.in)

a. Servify is the most seamless aftersales service platform that integrates multiple partners
such as repair centers, logistic partners, payment gateway, distributors and retailers to deliver great customer experience.
b. Part of the Core Tech Leadership team handling Corporate IT, Tech Support and Security
Compliance.
c. Identifying right enterprise solution for various functions.
d. Vendor/Partner management.
e. Implementing Enterprise Mobility Management including SSO and MDM
f.   Responsible for implementing ISO 27001 standard and getting certification.

Series A funded)
(www.mintoak.com)

a. Founding member of Mintoak Innovations Pvt.Ltd. Mintoak is a product startup in Fintech
space. We provide Mobile POS device to the merchants where all payment modes like
Cards, UPI, Wallets, SMS Pay, BharatQR, Cash@POS, Link Pay are integrated in single
interface and our technology ensures the solution works both with internet and without
internet.
b. Part of the Core Leadership team handling Technology Infrastructure. Also heading our
Bangalore center.
c. Manage the team and ensure high service delivery and execution.
d. Responsible for Production Infrastructure, Business operation, Service availability and support.
e. Vendor/Partner management.
f. Enforce best practice and controls in areas of System architecture, security, change and configuration management and compliance.
g. Responsible for implementing Level 1 PCI DSS 3.2 payment card Industry standards and getting certification.

Head - Operations & Technology

(Funded by Indian Angels Network)
(www.oniondev.com)
a. Founding member of Oniondev Technologies Pvt Ltd. Oniondev is a for profit Social sector
tech startup where we use mobile as a medium for social change in rural India.
b. Part of the Core Leadership team.
c. Managing Service Delivery & Operations and ensure high level of service delivery.
d. Handling Presales technical role, Production IT, Delivery, Tech Support.
e. Provide functional, technical, and process leadership to teams.
f. Vendor/Partner Management
g. Enforce best practice and controls in areas of system architecture, security, change and configuration management and compliance
h. Responsible for the security of the production Infrastructure as per ITIL Framework.

Vice President - Service Delivery & Operations

(Acquired by FreshWorks)
(www.1click.io)

a. Part of the core Leadership team. 1 Click is tech startup in focused on browser based Video
Collaboration.
b. Managing Service Delivery & Operations of all B2B SaaS customers.
c. Identifying and managing the right cloud Infrastructure provider.
d. Handling Presales technical and online sales.
e. Ensuring IT security aspect is taken care.

Vice President- Service Delivery & Operations

Series D funded
(www.apalya.com)

a. Managing Service Delivery & Operations of all B2B customers across the world.
b. Defined and implemented Team Structure, Roles and Responsibilities and Career Path for the team.
c. Eliminated Single point of failure in the architecture / people dependencies.
d. Implemented tools and processes for smooth functioning.
e. Driving QOS(Quality of Service) initiative across the organization.
f. Ensure architectural compliance for the solution with respect to the nonfunctional
requirements like scalability, reliability, extensibility, security etc.

for their mobile Governance
Initiative.
Working with department heads of Govt of Karnataka and identifying new services to be
migrated to m-governance project.
b.	Investor and Board of Director in Prakat Solutions Inc (www.prakat.com) a software testing
company. (US Head Quartered. Acquired by US company Dalrada Corporation in Jan 2020)

Consultant

Series D Funded
(www.mobileum.com)

a.   Instrumental in monitoring and managing systems/services performance and disaster
recovery.
b.   Actively involved in traffic monitoring, management and taking corrective actions.
c.   Security enforcement, fraud prevention and management.
d.   Development and continuous improvements of the methods and procedures including
performing regular audits.
e.   Played an active role in product planning process by offering NOC operations and requirements in the product definitions phase.
f.   Took structured and meticulous approach in monitoring and ensuring all Customers' SLA
commitments are met or exceeded which has a direct Impact on customer satisfaction.
g.   Set up 24X7 NOC team to monitor and support.

Director- Managed Services Operation Center

(Companty went IPO in 2006)
Joined OnMobile as the First employee of Systems Integration and Operations team.

Joined as the first employee in System Integration Team. (Emp no 16) Built the team from scratch
across India and International Location. Started as System Integration Engineer and then moved to Tech Support, Operations, 24X7 NOC, and multiple roles including QA, Delivery Management, Project and Program Management, Pre Sales technical, Technical Account management, Client Delivery
Management and Heading NOC for all customers and all products across all geographies. Was also
driving the Company newsletter and Team building activities.


Director- Global NOC
a. Orchestrated leadership skills in defining and designing of technology Infrastructure solutions for setting up Global NOC (Network Operation Centre) which will support all Products
deployed by OnMobile across all geographies.
b. Involved in defining the scope of work for GNOC.
c.  Took structured and meticulous approach in providing technical expertise for all aspects of the GNOC solution, including infrastructure and product integration (e.g., scalability, security, availability, integration).
d. Successfully handled client delivery for OnMobile's Largest Customer with revenues in excess of USD 20 million across 23 locations.
e. Administered a large team of Delivery Managers, Application Developers and multi-location
Operations Teams of more than 100 people.
f. Instrumental in managing revenue & delivery along with the account teams to meet Annual
Targets.
g. Involved in setting the annual budget for the delivery teams including operations and management, hardware and software requirements and covering other operational
expenditures.
h. Took structured and meticulous approach in defining OnMobile Product roll out at customer
locations based on the Customer Requirements and new product releases from internal
teams.
i. Managed the Operations of the OnMobile Solutions deployed at the customer locations.

Director Global NOC

Network Administrator

(www.sify.com) (Company got listed in Nasdaq)

Network Engineer

Find out detailed information about Kamesh babu Radhakrishnan, Director of Technology & Head IT - Servify in Bangalore, KA

Kamesh babu Radhakrishnan: Director of Technology & Head IT - Servify in Bangalore, KA

Kamesh babu Radhakrishnan

Madras University