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Design & Marketing

Marketing & Sales

I'm currently looking for a position with a company where my experience, knowledge, and passion for providing excellent client/customer service will be utilized to further improve team morale and client/customer satisfaction.

I have excellent verbal and written communication skills. Proficient with Microsoft Windows, Outlook, Word, and Excel. Ten years experience with fraud prevention and loss prevention. Proficient in marketing through social media sites. Self-starter with a high level of dependability and responsibility, while working independently or in a team environment. Strong analytic, statistical and decision making skills. Skilled in identifying and solving problems. Conforming to the highest standards of conduct and ethics. Offering a high degree of flexibility, creativity, innovation and critical thinking.

Designing original graphics and promotional materials.
Marketing & Branding through social media sites. 
Planning, developing, and implementing social marketing strategies to expand social audiences to increase engagement. Establishing and managing social media presence on Twitter, Facebook, Google+, and other social platforms.
Portrait photography and photo editing. 


Developed and maintained practices to guard against and reduce financial fraud and crimes against the company. Resolved fraud related issues in compliance with local, state and federal laws and regulations. Verified the completion of related documents relative to all fraudulent  activity. Acted as a liaison with various legal and professional organizations and agencies.  Maintained files and documented crucial activities. Thoroughly investigated and communicated with all invested parties on all fraud cases.  Ensured accounts were properly flagged to resurrect further transactions on accounts to minimize losses.  Recommended changes to policies and procedures to reduce and prevent future losses. Responded to bank inquires, credit cards, PayPal claims and disputes.  Responded in a timely manner to client's requests via email, fax, and phone.  Handled requests for general information, inquiries regarding policies and procedures.

Fraud Prevention Specialist & Customer Service

Selected, trained, and assigned work to sales and support staff. Prepared training material for new hires for customer service & sales. Oversaw work procedures and inspected work in progress and upon completion. Prepared schedules for sales team. Approved client fee waivers, and discounts. Maintained effective relationships with suppliers and supplier representatives. Coordinated sales strategy with the Senior Sales Representatives for in-house sales activity. Handled requests for general information, inquiries regarding policies and procedures, and complaints. Handled fraudulent accounts by identifying fraudulent orders over the internet. Made outbound calls to banks, financial institutions, card issuers and credit card companies to validate client billing information. Verified orders with clients. Shut down fraudulent accounts and blacklisted fraudulent accounts. Prepared detailed reports to department management. Developed and maintained several internal information sites for employ

Sales Supervisor

Answered telephone, screened calls and managed messages
Scheduled and coordinated meetings, special events, interviews, appointments and/or other similar activities.
Managed calendar and contacts.
Maintained executive's Outlook calendar.
Prepared and processed expense reports.
Arranged meetings, received and greeted guests.
Worked closely with executive and assists as needed or directed.
Processesed incoming mail, collected documents for signatures and maintained confidential files.
Handled administrative details and routine issues independently.
Handled confidential documents and legal documents appropriately.
Arranged travel itineraries and prepared travel and expense reports.
Assisted with special projects and provided general office support.
Maintained and managed office supplies and equipment.
Assisted with personal needs on an as needed basis.

General Office Admin & Customer Service Representative

Worked with customers from concept to completion of various custom projects
Ensured the on time completion of projects and quality control
Produced a variety of marketing materials including: advertisements, coupons, brochures, direct mailers, posters, product packaging, trade show displays, logo design, and storefront signage.
Sales
Customer service
Scheduling clients' projects
Invoicing
Planned, developed, and implemented social marketing strategies to expand social audiences, increase engagement.

Client Relations - Customer Service - Designer

Assisted clients designing custom HTML template's for their real estate web pages
Suggested and sold products that would effectively meet the clients' individual online needs such as email
Troubleshoot clients' questions and needs through customer service and help desk service
Assisted clients with completion of ePro, a professional certification or designation course specifically designed to help real estate professionals thrive in the competitive world of online real estate.

Internet Advisor

Answered incoming calls of customers placing warranty claims
Processed orders for repairs and parts to be shipped
Troubleshooting customer questions, concerns and complaints
Tracked packages

Call Center Agent

Find out detailed information about Karen Chambers, Design & Marketing in Fullerton, CA

Karen Chambers: Design & Marketing in Fullerton, CA

Karen Chambers