Karen Chambers: Design & Marketing in Fullerton, CA

Designing original graphics and promotional materials. Marketing & Branding through social media sites. Planning, developing, and implementing social marketing strategies to expand social audiences to increase engagement. Establishing and managing social media presence on Twitter, Facebook, Google+, and other social platforms. Portrait photography and photo editing.

Developed and maintained practices to guard against and reduce financial fraud and crimes against the company. Resolved fraud related issues in compliance with local, state and federal laws and regulations. Verified the completion of related documents relative to all fraudulent activity. Acted as a liaison with various legal and professional organizations and agencies. Maintained files and documented crucial activities. Thoroughly investigated and communicated with all invested parties on all fraud cases. Ensured accounts were properly flagged to resurrect further transactions on accounts to minimize losses. Recommended changes to policies and procedures to reduce and prevent future losses. Responded to bank inquires, credit cards, PayPal claims and disputes. Responded in a timely manner to client's requests via email, fax, and phone. Handled requests for general information, inquiries regarding policies and procedures.

Selected, trained, and assigned work to sales and support staff. Prepared training material for new hires for customer service & sales. Oversaw work procedures and inspected work in progress and upon completion. Prepared schedules for sales team. Approved client fee waivers, and discounts. Maintained effective relationships with suppliers and supplier representatives. Coordinated sales strategy with the Senior Sales Representatives for in-house sales activity. Handled requests for general information, inquiries regarding policies and procedures, and complaints. Handled fraudulent accounts by identifying fraudulent orders over the internet. Made outbound calls to banks, financial institutions, card issuers and credit card companies to validate client billing information. Verified orders with clients. Shut down fraudulent accounts and blacklisted fraudulent accounts. Prepared detailed reports to department management. Developed and maintained several internal information sites for employ

Answered telephone, screened calls and managed messages Scheduled and coordinated meetings, special events, interviews, appointments and/or other similar activities. Managed calendar and contacts. Maintained executive's Outlook calendar. Prepared and processed expense reports. Arranged meetings, received and greeted guests. Worked closely with executive and assists as needed or directed. Processesed incoming mail, collected documents for signatures and maintained confidential files. Handled administrative details and routine issues independently. Handled confidential documents and legal documents appropriately. Arranged travel itineraries and prepared travel and expense reports. Assisted with special projects and provided general office support. Maintained and managed office supplies and equipment. Assisted with personal needs on an as needed basis.

Worked with customers from concept to completion of various custom projects Ensured the on time completion of projects and quality control Produced a variety of marketing materials including: advertisements, coupons, brochures, direct mailers, posters, product packaging, trade show displays, logo design, and storefront signage. Sales Customer service Scheduling clients' projects Invoicing Planned, developed, and implemented social marketing strategies to expand social audiences, increase engagement.

Assisted clients designing custom HTML template's for their real estate web pages Suggested and sold products that would effectively meet the clients' individual online needs such as email Troubleshoot clients' questions and needs through customer service and help desk service Assisted clients with completion of ePro, a professional certification or designation course specifically designed to help real estate professionals thrive in the competitive world of online real estate.

Assisted clients designing custom HTML template's for their real estate web pages Suggested and sold products that would effectively meet the clients' individual online needs such as email Troubleshoot clients' questions and needs through customer service and help desk service Assisted clients with completion of ePro, a professional certification or designation course specifically designed to help real estate professionals thrive in the competitive world of online real estate.